Ivanti Developer

Summary

Info Way Solutions is seeking an Ivanti Developer to configure, customize, enhance, and support the Ivanti Neurons for ITSM platform. The role translates service-management requirements into workflows, business rules, integrations, dashboards, reports, and service catalog solutions while supporting testing, deployments, troubleshooting, documentation, and ongoing ITSM platform operations.

Responsibilities

• Collaborate with business users and technical stakeholders to understand, document, and translate requirements into scalable ITSM solutions
• Configure, customize, and enhance Ivanti workflows, business rules, forms, layouts, business objects, dashboards, reports, and automation
• Develop and support Service Request, Service Catalog, Incident, Change/Release, and Knowledge Management modules and related platform capabilities
• Build and support integrations using REST APIs/JSON and other supported integration methods; troubleshoot data, workflow, and platform issues
• Develop service-management reporting, analytics, and operational dashboards; use SQL for reporting and troubleshooting, with SSRS experience preferred
• Prepare and maintain technical documentation, including configuration documentation, workflow diagrams, deployment instructions, and change/release notes
• Support system testing, User Acceptance Testing (UAT), demonstrations, environment promotion, production deployment, post-production validation, and support
• Participate in Change Advisory Board (CAB) activities and take ownership of ITSM platform change requests through implementation and closure
• Work closely with PM, BA, QA, and development team members in an Agile/CI/CD delivery model, including two-week sprint cycles and coordinated module development
• Perform other assignments as required

Skills

• At least two (2) years of hands-on experience configuring, developing, or supporting an enterprise ITSM platform
• Experience configuring workflows, business rules, forms, service catalog items, reports, dashboards, and automation
• Working knowledge of JavaScript, SQL, REST APIs/JSON, workflow management, and low-code/no-code configuration principles
• Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management
• Hands-on experience with Ivanti ITSM / Ivanti Neurons for ITSM or ITAM, including familiarity with the Ivanti object model
• Comparable development/configuration experience with ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus
• Experience with project/package development, version management, environment promotion, and release practices for low-code platforms
• Strong SQL skills; experience with SQL Server Reporting Services (SSRS) is preferred
• Experience working in Agile/Scrum, CI/CD, or DevOps delivery models
• Strong analytical, troubleshooting, and problem-solving skills
• Strong written and verbal communication and stakeholder coordination skills
• Ability to collaborate effectively with business users, PMs, Client, QA, developers, vendors, and technical teams
• Ability to manage multiple priorities, document solutions clearly, and work independently within established delivery standards
• This is a remote position; the candidate is expected to collaborate with the team and participate in scheduled meetings and discussions
• Standard work hours are 8:00 AM - 5:00 PM
• The position may require coordination during major system releases, production deployments, outages, or other critical platform events
• ITIL certification is preferred

Qualifications

Must Haves

• At least two (2) years of hands-on experience configuring, developing, or supporting an enterprise ITSM platform
• Experience configuring workflows, business rules, forms, service catalog items, reports, dashboards, and automation
• Working knowledge of JavaScript, SQL, REST APIs/JSON, workflow management, and low-code/no-code configuration principles
• Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management
• Hands-on experience with Ivanti ITSM / Ivanti Neurons for ITSM or ITAM, including familiarity with the Ivanti object model
• Comparable development/configuration experience with ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus
• Experience with project/package development, version management, environment promotion, and release practices for low-code platforms
• Strong SQL skills; experience with SQL Server Reporting Services (SSRS) is preferred
• Experience working in Agile/Scrum, CI/CD, or DevOps delivery models
• Strong analytical, troubleshooting, and problem-solving skills
• Strong written and verbal communication and stakeholder coordination skills
• Ability to collaborate effectively with business users, PMs, Client, QA, developers, vendors, and technical teams
• Ability to manage multiple priorities, document solutions clearly, and work independently within established delivery standards
• This is a remote position; the candidate is expected to collaborate with the team and participate in scheduled meetings and discussions
• Standard work hours are 8:00 AM - 5:00 PM
• The position may require coordination during major system releases, production deployments, outages, or other critical platform events

Nice to Haves

• ITIL certification is preferred

Benefits

• Remote work arrangement