Sales Development Representative, North America

Summary

INSTANDA is an Insurtech company providing a no-code platform for creating, managing, and distributing digital insurance products. The Sales Development Representative will accelerate business growth across Sales and Marketing by generating qualified opportunities, conducting multichannel prospecting, managing CRM data, and collaborating on targeted campaigns for the North American market.

Responsibilities

• Generate and qualify leads through a mix of digital outreach, social engagement, and data-driven prospecting to build a healthy, high-quality pipeline for the sales team
• Leverage tools such as CRM, marketing automation, and LinkedIn Sales Navigator to research, segment, and prioritize target accounts
• Create personalized outreach via email, social, video, and calls, ensuring every interaction reflects INSTANDA’s tone, value proposition, and understanding of the client’s world
• Maintain and optimize CRM data to ensure real-time visibility and accurate reporting across the sales and marketing team
• Collaborate closely with the North American Sales team to book and prepare high-quality discovery calls that convert into meaningful opportunities
• Track, analyze, and report on weekly and quarterly performance metrics, using insights to continuously refine outreach strategy and improve conversion rates
• Partner with Marketing and Sales to co-create targeted, creative campaigns that align with go-to-market themes and generate engagement across key segments (MGAs, carriers, and brokers)
• Build long-term, trusted relationships with prospects by being consultative, curious, and genuinely interested in solving their challenges
• Adhere to INSTANDA’s information security policies, guidelines, and best practices to protect our company and our clients
• Contribute to a culture of security awareness within the company

Skills

• Exceptional communication skills: confident and engaging across written, verbal, and digital channels, with the ability to tailor messages to different audiences
• Strong organizational and time management skills, with a disciplined approach to managing multiple prospects, tasks, and priorities in a fast-paced environment
• Solid understanding of the B2B sales process, with a genuine curiosity about customer challenges and how technology can solve them
• Proven hands-on experience using a variety of prospecting and outreach techniques from email and social selling to video and calls to generate engagement and interest
• Comfortable working with data and sales performance metrics, using insights to refine targeting, messaging, and conversion rates
• Digitally fluent, ideally with experience using tools such as LinkedIn Sales Navigator, Apollo/Artisan, HubSpot (or similar CRMs), and marketing automation platforms
• Fast learner with a growth mindset, eager to understand our platform, the insurance market, and the evolving needs of our clients
• Self-motivated and accountable, with a proactive approach to achieving goals and contributing to team success
• 1 - 2 years' experience in a Sales Development, Business Development, or Marketing-related role within a B2B environment, ideally in SaaS, technology for insurance, or financial services
• Experience using CRM systems (e.g., HubSpot) and prospecting or engagement tools
• Familiarity with marketing automation platforms and the ability to collaborate with marketing teams to activate campaigns and follow up on demand generation activity
• Comfortable managing outreach across multiple channels (email, phone, video, and social) with a focus on quality, personalization, and measurable results
• Demonstrated ability to work collaboratively with cross-functional teams (Sales, Marketing, Product) and contribute to a fast-moving, high-growth environment
• A proactive, self-motivated approach to learning new tools, understanding markets, and improving performance through data and feedback
• This is a US-based role, with an expectation to travel from time to time for collaboration, team sessions, conferences, and training

Qualifications

Must Haves

• Exceptional communication skills: confident and engaging across written, verbal, and digital channels, with the ability to tailor messages to different audiences
• Strong organizational and time management skills, with a disciplined approach to managing multiple prospects, tasks, and priorities in a fast-paced environment
• Solid understanding of the B2B sales process, with a genuine curiosity about customer challenges and how technology can solve them
• Proven hands-on experience using a variety of prospecting and outreach techniques from email and social selling to video and calls to generate engagement and interest
• Comfortable working with data and sales performance metrics, using insights to refine targeting, messaging, and conversion rates
• Digitally fluent, ideally with experience using tools such as LinkedIn Sales Navigator, Apollo/Artisan, HubSpot (or similar CRMs), and marketing automation platforms
• Fast learner with a growth mindset, eager to understand our platform, the insurance market, and the evolving needs of our clients
• Self-motivated and accountable, with a proactive approach to achieving goals and contributing to team success
• 1 - 2 years' experience in a Sales Development, Business Development, or Marketing-related role within a B2B environment, ideally in SaaS, technology for insurance, or financial services
• Experience using CRM systems (e.g., HubSpot) and prospecting or engagement tools
• Familiarity with marketing automation platforms and the ability to collaborate with marketing teams to activate campaigns and follow up on demand generation activity
• Comfortable managing outreach across multiple channels (email, phone, video, and social) with a focus on quality, personalization, and measurable results
• Demonstrated ability to work collaboratively with cross-functional teams (Sales, Marketing, Product) and contribute to a fast-moving, high-growth environment
• A proactive, self-motivated approach to learning new tools, understanding markets, and improving performance through data and feedback

Nice to Haves

• This is a US-based role, with an expectation to travel from time to time for collaboration, team sessions, conferences, and training

Benefits

• A competitive commission plan is in operation for sales roles.
• Generous 28 vacation days, plus 11 Federal US holidays / all Provincial Statutory Holidays per year.
• One Dynamic Day per month on top of your vacation allowance to spend time doing the things you want to do or simply catching up with life admin.
• Freedom Pass work up to 4 weeks of the year from anywhere.
• FlexiBank you decide when to use your public holiday allocation.
• Full-suite of benefits including Healthcare, Vision, Dental, STD/LTD, Group Life + several other benefits.
• INSTANDA offers a 401(k)/ RRSP matching program.
• Access to an Employee Assistance Program.
• Annual learning & development allowance of USD 1,250.
• Free access to Microsoft ESI learning platform