Data Operations Analyst - Instawork Robotics

Summary

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. The Instawork Robotics Data Ops Analyst will be at the center of cutting-edge data collection efforts, analyzing feature performance, championing user experience, and collaborating across teams.

Responsibilities

• Analyze Feature Performance - Assist in monitoring and communicating the performance of our data collection efforts by tracking key metrics, analyzing user behavior, and summarizing insights for the team
• Champion the User Experience - Be a voice for our users. You'll help gather, organize, and analyze user feedback from various channels to inform the product roadmap
• Pro activation and coordination - Organize, train, and problem-solve on behalf of the Instawork Pros performing data collection activities
• Cross-Functional Collaboration - Work closely with robotics leadership, other members of the data ops team, QA, and engineering to ensure alignment from concept to deployment

Skills

• An early career professional, with between 1 and 5 years of work experience
• Analytical, with proficiency in spreadsheet-based data analysis and experience or a willingness to learn SQL and other data tools
• A builder who is excited to use AI tools to create custom solutions for internal and external customers
• A Problem-Solver who enjoys tackling challenges and is motivated to find efficient solutions. You're organized, detail-oriented, and not afraid to ask questions to get to the root of a problem
• A fast learner who is eager to work on the frontiers of robotics
• A Master's degree in a business or technical field
• Experience with large-scale data collection operations
• Experience in robotics or physical AI
• Experience at an early-stage or mid-stage startup
• Comfort and presence working directly with external partners or customers

Qualifications

Must Haves

• An early career professional, with between 1 and 5 years of work experience
• Analytical, with proficiency in spreadsheet-based data analysis and experience or a willingness to learn SQL and other data tools
• A builder who is excited to use AI tools to create custom solutions for internal and external customers
• A Problem-Solver who enjoys tackling challenges and is motivated to find efficient solutions. You're organized, detail-oriented, and not afraid to ask questions to get to the root of a problem
• A fast learner who is eager to work on the frontiers of robotics

Nice to Haves

• A Master's degree in a business or technical field
• Experience with large-scale data collection operations
• Experience in robotics or physical AI
• Experience at an early-stage or mid-stage startup
• Comfort and presence working directly with external partners or customers

Benefits

• Equity in the form of stock options
• Variety of medical, dental, and vision plans with coverage beginning on the date of hire
• Flexible paid time off
• At least 8 paid company holidays annually
• Phone stipend
• Commuter stipend
• Supplemental pay on qualified leaves
• Employee health savings accounts (HSA) contribution
• Flexible spending plans
• 401K plan
• Perkspot - discount program through Lumity