Operations Analyst II

Summary

bswift is a benefits administration company that provides cloud-based technology and services to help organizations manage employee benefits. The Operations Analyst II – Operations Delivery role supports client service and operational delivery by executing tasks and auditing payroll, demographic, carrier, and benefits administration data for accuracy, compliance, and timely resolution.

Responsibilities

• Conduct thorough audits of payroll files to identify discrepancies and errors
• Verify the accuracy of data related to employee compensation, benefits, and deductions
• Collaborate with the SOA and OM to investigate and resolve discrepancies in payroll records
• Maintain accurate and up-to-date documentation of audit findings and resolutions
• Identify opportunities for process improvement to enhance payroll accuracy and efficiency
• Provide support during internal and external audits, including the preparation of documentation and reports
• Stay informed about best practices
• Audit inbound demographic files to verify accuracy, completeness, and consistency
• Identify discrepancies or anomalies in demographic data and take appropriate corrective actions
• Collaborate with the SOA and OM to resolve data discrepancies and ensure data integrity
• Review demographic data mappers to ensure that data mappings are logical and generating accurate results
• Develop and implement quality control measures to improve data accuracy and efficiency
• Communicate findings and recommendations to relevant stakeholders in a clear and concise manner
• Document audit procedures, findings, and resolutions for future reference
• Stay informed about best practices
• Audit outbound carrier files (vendor files) to verify accuracy, completeness, and consistency
• Identify discrepancies or anomalies in carrier data and take appropriate corrective actions
• Collaborate with the SOA and OM to resolve data discrepancies and ensure data integrity
• Review carrier data mappers to ensure that data mappings are logical and generating accurate results
• Develop and implement quality control measures to improve data accuracy and efficiency
• Communicate findings and recommendations to relevant stakeholders in a clear and concise manner
• Document audit procedures, findings, and resolutions for future reference
• Stay updated on industry trends and best practices related to carrier data management
• Conduct audits of the bswift system to verify accuracy of benefit enrollments, cost/coverage data, and other miscellaneous data elements
• Identify discrepancies or anomalies in bswift data and take appropriate corrective actions
• Collaborate with the SOA and OM to resolve data discrepancies and ensure data integrity
• Develop and implement quality control measures to improve data accuracy and efficiency within the bswift system
• Communicate audit findings and recommendations to relevant stakeholders in a clear and concise manner
• Document audit procedures, findings, and resolutions for future reference
• Stay updated on industry trends and best practices related to benefits administration systems
• Manage deliverables independently and contribute to the health of overall book of clients by delivering outstanding service
• Identify and offer suggestions to improve operations practices
• Build a relationship with internal customers via ongoing governance and personal discussions with full portfolio of clients and peers
• Communicate risks and status of deliverables proactively
• Back up Analysts II during absences
• Execute advanced tasks/audits
• Assist Manager to close escalations fully
• Participate in implementation projects as needed
• Adhere to processes and adapt to new procedures as they evolve

Skills

• 1+ years of work experience, which can include summer jobs, internships
• Proficiency with Excel and other Microsoft Office products
• Ability to assist and equip others to efficiently solve complex problems
• Strong customer service orientation
• Excellent verbal and written communication skills
• Adaptability to a rapidly changing priority list
• B.A. or B.S. required, or equivalent relevant work experience

Qualifications

Must Haves

• 1+ years of work experience, which can include summer jobs, internships
• Proficiency with Excel and other Microsoft Office products
• Ability to assist and equip others to efficiently solve complex problems
• Strong customer service orientation
• Excellent verbal and written communication skills
• Adaptability to a rapidly changing priority list
• B.A. or B.S. required, or equivalent relevant work experience

Benefits

• Access to health, dental, and vision plans to support your wellness and that of your family.
• Performance-based incentives for most roles.
• Remote first, Office friendly environment!
• Employer-sponsored retirement savings programs.
• Opportunities for career growth, including training and access to resources to support your career progression.
• A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.