Application Analyst Professional Billing

Summary

Intermountain Health is a healthcare organization seeking an Application Analyst Professional Billing to support healthcare information technology applications. The role focuses on technical support, configuration, maintenance, optimization, troubleshooting, business requirements analysis, and small to mid-size project management for billing and related applications.

Responsibilities

• Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution
• Gathers, validates, and translates technological requirements into design and development specification while providing product management
• Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.)
• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements
• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting
• Solves common issues, incidents, and problems according to agreed upon service levels and according to department standards
• Serve as PM and complete PM functions for small to mid-size projects with multiple teams
• Collaboratively works with peers, internal and external stakeholders, and vendors
• Follows documentation and change management standards
• Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members
• Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications
• Develop and understands business reporting needs for end users
• Participates in on-call and command center responsibilities, if applicable
• Assists in developing and maintaining testing plans and scripts to verify system outputs and system integrity
• Attends and participates in team, project and department meetings to increase awareness and information flow
• Work with project requestor to complete the minimum viable product of a demand in ServiceHub
• Request resources for projects and enhancement work using ServiceHub Resource Plan process

Skills

• Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
• Possesses in-depth business and application knowledge and experience
• Knowledge of system analysis and operating systems
• Skilled in assessing needs and determining through documentation what the best approach might be
• Skilled at problem definition and data collection by establishing facts, drawing valid conclusions
• Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write correspondence, and process documents
• Prefer candidates with existing Epic Certification in Resolute Professional Billing Administration, PB Claims Administration, Charge Router, Resolute Hospital Billing Administration , or HB Claims Administration
• Prefer candidates with experience in the Revenue Cycle
• EDUCATION: Bachelor's degree is preferred in information technology, healthcare, business, or related field
• Additional relevant experience may substitute for lack of education upon Supervisory and HR approval OR
• EXPERIENCE: Two (2) years of work experience, or actively working towards a bachelor's degree with 4 years' experience working within a related area
• Will be required to certify on one or more Epic applications and maintain certification

Qualifications

Must Haves

• Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
• Possesses in-depth business and application knowledge and experience
• Knowledge of system analysis and operating systems
• Skilled in assessing needs and determining through documentation what the best approach might be
• Skilled at problem definition and data collection by establishing facts, drawing valid conclusions
• Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write correspondence, and process documents

Nice to Haves

• Prefer candidates with existing Epic Certification in Resolute Professional Billing Administration, PB Claims Administration, Charge Router, Resolute Hospital Billing Administration , or HB Claims Administration
• Prefer candidates with experience in the Revenue Cycle
• EDUCATION: Bachelor's degree is preferred in information technology, healthcare, business, or related field
• Additional relevant experience may substitute for lack of education upon Supervisory and HR approval OR
• EXPERIENCE: Two (2) years of work experience, or actively working towards a bachelor's degree with 4 years' experience working within a related area
• Will be required to certify on one or more Epic applications and maintain certification

Benefits

• A generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• Fully remote with some on-site presence required for trainings or meetings.