IT Application Analyst (Grand Central)

Summary

UMC Health System is a recognized healthcare provider committed to excellence for both patients and employees. The IT Application Analyst will support Epic and third-party applications, focusing on implementation, maintenance, and optimization while collaborating with IT teams and end users to ensure effective application performance.

Responsibilities

• Design, build, and test Epic and 3rd party applications for implementation, optimization, and ongoing support
• Performs comprehensive testing for all designated applications, which encompasses documentation of testing progress, reporting, and resolving identified issues
• Responsible for facilitating workflow design and validation in collaboration with end users
• Assess and document workflows for assigned applications by interviewing/shadowing users
• Determine areas for improvement and optimize workflows for existing applications ensuring that the design and build are completed successfully, clearly documented, and integration testing performed while leveraging best practices
• Follows process methodologies, policies and procedures for software support and maintenance to ensure the integrity of electronic data
• Completes assigned tasks per defined project scope, timelines, and budgets for implementations and may work on multiple implementations at any given time
• Responsible for updating assigned requests and project tasks, and effectively communicate status updates
• Reports risks for projects or requests promptly to the appropriate team members and manager
• Participates in coordinating installation of application changes following change control processes
• Assess incoming incidents and work to resolve issues, or if unable to resolve, escalate appropriately
• Utilizes standard departmental process and tools to ensure Service Line Agreement (SLA) compliance
• Participate in on‐call coverage responsibilities
• Adjusts work hours as necessary to accommodate scheduled/unscheduled downtimes and implementations
• Performs other related duties and responsibilities as required or requested

Skills

• High School Diploma or GED (Bachelor's highly recommended)
• Certification in the assigned (1) Epic Application is required within six (6) months of hire and within two (2) attempts
• Ability to communicate effectively via verbal or written methods
• Ability to interpret and complete technical assignments with supervision and/or guidance
• Interact professionally with a diverse group of end users, internal/external teams, and vendors
• Knowledge of healthcare operations, workflows, policies, and regulations
• Ability to work effectively in a fast-paced and dynamic environment
• Possesses outstanding analytical and problem solving/resolution skills
• Must be able to understand and redefine processes in order to effectively implement technology solutions
• Must be detail oriented, well-organized, and demonstrate ownership for project success
• Possesses excellent customer service qualities
• Experience with Epic EHR preferred

Qualifications

Must Haves

• High School Diploma or GED (Bachelor's highly recommended)
• Certification in the assigned (1) Epic Application is required within six (6) months of hire and within two (2) attempts
• Ability to communicate effectively via verbal or written methods
• Ability to interpret and complete technical assignments with supervision and/or guidance
• Interact professionally with a diverse group of end users, internal/external teams, and vendors
• Knowledge of healthcare operations, workflows, policies, and regulations
• Ability to work effectively in a fast-paced and dynamic environment
• Possesses outstanding analytical and problem solving/resolution skills
• Must be able to understand and redefine processes in order to effectively implement technology solutions
• Must be detail oriented, well-organized, and demonstrate ownership for project success
• Possesses excellent customer service qualities

Nice to Haves

• Experience with Epic EHR preferred