Field Service Engineering - Southern California

Summary

InTest Thermal Solutions specializes in precision temperature control systems for thermal test, process cooling, and cold storage applications. The Field Service Engineer will support customer systems through installation, maintenance, calibration, troubleshooting, documentation, and service logistics while developing hands-on engineering and customer-facing skills through training and mentorship.

Responsibilities

• Assist with the installation and commissioning of new customer systems
• Perform preventative maintenance (PM) and system calibrations (NIST and ISO 17025), with training provided
• Troubleshoot and help resolve technical issues at customer sites
• Learn to analyze product performance and identify root causes of issues
• Communicate clearly with customers to understand their concerns and provide updates
• Complete service documentation and reports using CRM and service tools
• Support parts ordering and service logistics processes
• Learn to recommend appropriate service agreements based on customer needs
• Travel to customer sites across the West Coast (and occasionally beyond)

Skills

• Bachelor's degree in Engineering or a related technical field (Mechanical, Electrical, Mechatronics, Thermal, etc.)
• Strong interest in hands-on engineering, troubleshooting, and field work
• Willingness to learn new technologies and systems
• Strong communication skills and a customer-focused mindset
• Comfortable working independently with guidance and support
• Detail-oriented with good organizational skills
• Basic computer skills, including Microsoft Word, Excel, and PowerPoint
• Ability to travel up to 50% of the time
• U.S. Citizenship required (ITAR compliance)
• 2 years experience or Internship, co-op, lab, or hands-on project experience
• Exposure to refrigeration systems, electronics, thermal measurements, or mechanical systems
• Familiarity with CRM tools (HubSpot a plus)
• Experience with RS-232 / IEEE communications
• EPA 608 Certification (or willingness to obtain with company support)

Qualifications

Must Haves

• Bachelor's degree in Engineering or a related technical field (Mechanical, Electrical, Mechatronics, Thermal, etc.)
• Strong interest in hands-on engineering, troubleshooting, and field work
• Willingness to learn new technologies and systems
• Strong communication skills and a customer-focused mindset
• Comfortable working independently with guidance and support
• Detail-oriented with good organizational skills
• Basic computer skills, including Microsoft Word, Excel, and PowerPoint
• Ability to travel up to 50% of the time
• U.S. Citizenship required (ITAR compliance)

Nice to Haves

• 2 years experience or Internship, co-op, lab, or hands-on project experience
• Exposure to refrigeration systems, electronics, thermal measurements, or mechanical systems
• Familiarity with CRM tools (HubSpot a plus)
• Experience with RS-232 / IEEE communications
• EPA 608 Certification (or willingness to obtain with company support)

Benefits

• Remote/Home Office work arrangement
• Training and mentorship
• Structured training and on-the-job learning
• EPA 608 Certification with company support
• Health and dental benefit package
• Paid vacation, holidays and sick time
• 401k with employer match