Summary
Instron designs, manufactures, and supports materials testing systems used by manufacturers to validate product performance. The Field Service Engineer supports customers throughout Texas by performing maintenance, calibration, troubleshooting, installation, and commissioning of mechanical and electro-mechanical systems. The role also provides technical guidance and training, completes service documentation, and maintains customer satisfaction and safety standards.
Responsibilities
- Travel to customer facilities to perform:
+ Preventive maintenance
+ Equipment calibration
+ Troubleshooting and repairs
+ Installation and commissioning of new systems
- Diagnose mechanical, electrical, and software-related issues
- Provide customers with technical guidance and hands-on training
- Complete accurate service documentation, field reports, and expense reports
- Maintain a high level of professionalism and customer satisfaction during every service visit
- Follow all company and customer safety procedures
- Support customers throughout Texas, with occasional travel to other regions as business needs require
Skills
- * Daily travel throughout *Houston and Texas*
- * **Routine overnight travel is approximately 75*%***, with occasional additional travel outside the region for training, customer support, or special projects
- * Strong mechanical and electrical troubleshooting skills
- * Ability to read electrical schematics and mechanical drawings
- * Comfortable working with Windows-based computers and technical software
- * Excellent organization, communication, and customer service skills
- * Ability to work independently with minimal supervision
- * Associate's or Bachelor's degree in Engineering Technology, Electronics, Mechanical Engineering, Mechatronics, or a related technical field
- * Military technical experience or trade school training may be considered in place of a degree
- * Previous field service experience
- * Preventive or corrective maintenance on electro-mechanical or servo-hydraulic equipment
- * Experience with materials testing systems
- * Experience delivering technical training to customers in both hands-on and classroom settings
- * Industrial automation or controls experience
Qualifications
Must Haves
- * Daily travel throughout *Houston and Texas*
- * **Routine overnight travel is approximately 75*%***, with occasional additional travel outside the region for training, customer support, or special projects
- * Strong mechanical and electrical troubleshooting skills
- * Ability to read electrical schematics and mechanical drawings
- * Comfortable working with Windows-based computers and technical software
- * Excellent organization, communication, and customer service skills
- * Ability to work independently with minimal supervision
Nice to Haves
- * Associate's or Bachelor's degree in Engineering Technology, Electronics, Mechanical Engineering, Mechatronics, or a related technical field
- * Military technical experience or trade school training may be considered in place of a degree
- * Previous field service experience
- * Preventive or corrective maintenance on electro-mechanical or servo-hydraulic equipment
- * Experience with materials testing systems
- * Experience delivering technical training to customers in both hands-on and classroom settings
- * Industrial automation or controls experience
Benefits
- Home-based position with flexibility and independence
- Support from an experienced technical team
- Technical training and professional development