Deployment Engineer

Summary

Island is redefining the modern workplace with its innovative enterprise platform that enhances security and user experience. The Deployment Engineer role focuses on leading structured deployment engagements with enterprise customers, ensuring successful implementation of the Island Enterprise Platform while contributing to the development of deployment practices.

Responsibilities

• Lead time-boxed, structured deployment engagements with enterprise customers from kickoff through handoff
• Conduct on-site deployment workshops and hands-on configuration sessions with customer IT and security teams
• Configure Island Enterprise Platform environments - policies, integrations, identity (SSO/SCIM), and app management
• Identify and remove technical and organizational deployment blockers in real-time
• Drive customers to target adoption milestones within the defined engagement window
• Deliver a complete, documented handoff - leaving every customer confident and ready to expand independently
• Help design, refine, and document the Island Deployment Framework - the repeatable methodology used across all engagements
• Develop deployment workshop guides, facilitation templates, and customer-facing engagement materials
• Build and maintain a library of reusable deployment artifacts, configuration playbooks, and best-practice documentation
• Capture lessons learned from each engagement and feed them back into methodology improvements
• Contribute to establishing the intake process, engagement criteria, and operating model for the Catalyst Team
• Produce deployment case studies and reference documentation that enable broader organizational learning

Skills

• 3+ years in implementation consulting, solutions engineering, technical customer success, or a similar customer-facing technical role
• Hands-on experience deploying enterprise software - ideally in security, endpoint management, or network infrastructure
• Proven experience leveraging AI to accelerate your work, deliver higher value to customers, and familiarity with AI concepts like GenAI, Agentic AI, RAG, MCP and tools like Claude, Gemini, Lovable
• Strong technical foundation with enterprise identity (Entra ID, Okta, Google Workspace), SSO/SAML/SCIM, and browser or endpoint environments
• Proven ability to lead workshops and drive decisions in a room - you're comfortable with stakeholders at all levels
• Structured project management instincts - you can run a time-boxed engagement with clear milestones and hold all parties accountable
• Strong written and verbal communication - you translate technical complexity into clear customer guidance
• Willingness and ability to travel for on-site customer engagements (estimated 40–60%)
• Familiarity with the Island Enterprise Platform
• Background in professional services, implementation consulting, or managed deployment programs
• Experience building deployment frameworks, playbooks, or enablement content from scratch
• Exposure to enterprise security concepts - DLP, web filtering, zero trust, or endpoint policy management

Qualifications

Must Haves

• 3+ years in implementation consulting, solutions engineering, technical customer success, or a similar customer-facing technical role
• Hands-on experience deploying enterprise software - ideally in security, endpoint management, or network infrastructure
• Proven experience leveraging AI to accelerate your work, deliver higher value to customers, and familiarity with AI concepts like GenAI, Agentic AI, RAG, MCP and tools like Claude, Gemini, Lovable
• Strong technical foundation with enterprise identity (Entra ID, Okta, Google Workspace), SSO/SAML/SCIM, and browser or endpoint environments
• Proven ability to lead workshops and drive decisions in a room - you're comfortable with stakeholders at all levels
• Structured project management instincts - you can run a time-boxed engagement with clear milestones and hold all parties accountable
• Strong written and verbal communication - you translate technical complexity into clear customer guidance
• Willingness and ability to travel for on-site customer engagements (estimated 40–60%)

Nice to Haves

• Familiarity with the Island Enterprise Platform
• Background in professional services, implementation consulting, or managed deployment programs
• Experience building deployment frameworks, playbooks, or enablement content from scratch
• Exposure to enterprise security concepts - DLP, web filtering, zero trust, or endpoint policy management

Benefits

• 100% covered medical, dental, and vision benefits for employees starting on day 1, with 85% covered for dependents
• Discretionary Time Off (DTO)
• 401K with 4% company match
• Paid parental leave policies
• Daily catered lunch in our Coppell HQ
• 24/7 access to Cypress Waters gym facilities