Project Manager I-6317

Summary

itD is a consulting and software development company focused on delivering innovative business results. The Project Manager I will own UX Research vendor engagements from intake through contracting and invoicing, coordinating stakeholders, tracking risks and status, and improving operational processes.

Responsibilities

• **Own** a portfolio of UX Research vendor engagements end to end, from initial intake through SOW creation, contract execution, purchase order issuance, and invoicing
• **Coordinate** across UX researchers, vendors, contract teams, approvers, and leadership to keep engagements moving and ensure everyone understands required actions and deadlines
• **Drive** daily momentum across multiple active cases, creating urgency when next steps depend on other teams or external partners
• **Monitor** project status, proactively identify risks and blockers, and escalate issues while developing and following through on paths to resolution
• **Communicate** project status, progress, risks, and blockers to managers and stakeholders through clear, proactive written updates
• **Maintain** accurate KPI and SLA tracking, project documentation, vendor resources, process materials, and centralized sources of information
• **Identify** recurring friction within the intake-to-contract process and recommend or manage process improvements that increase efficiency and throughput
• **Provide** guidance on vendor engagement and procurement compliance policies, serving as a trusted subject matter resource for UX Research stakeholders
• Attend regular internal practice community meetings
• Collaborate with your itD practice team on industry thought leadership
• Complete client case studies and learning material, including blogs and media material
• Build material to contribute to the Digital Transformation practice
• Attend internal itD networking events, both in person and virtually
• Work with leadership on career fast-track opportunities

Skills

• * **4+ years** of experience in project coordination, project/program management, procurement, vendor management, or operations, with demonstrated end-to-end ownership of a workstream
• * Demonstrated ability to **manage multiple concurrent projects or cases** across cross-functional teams and external partners in a fast-paced environment
• * Demonstrated ability to **manage momentum across a portfolio of active projects** with minimal day-to-day supervision
• * Experience proactively providing **regular written status updates** to managers and stakeholders
• * Demonstrated ability to use **AI tools** to improve productivity, increase throughput, and scale project-management workflows while maintaining quality
• * Strong written and verbal communication skills, with the ability to communicate effectively with peers, cross-functional stakeholders, and senior management
• * Demonstrated ability to exercise **independent judgment** and make effective decisions in ambiguous situations
• * Strong organizational skills and attention to detail while managing a **high volume of concurrent work**
• * Bachelor's degree required
• **Location:** Remote – U.S. (CST and PST time zones required)
• Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship
• * Project or program management experience with formal PM training or certification, such as **PMP, CAPM, or equivalent**
• * Experience in **procurement, sourcing, contracting, or vendor management**, particularly supporting research, R&D, or creative teams
• * Experience with **case, ticket, or workflow management systems**
• * Familiarity with **UX research or research operations**

Qualifications

Must Haves

• * **4+ years** of experience in project coordination, project/program management, procurement, vendor management, or operations, with demonstrated end-to-end ownership of a workstream
• * Demonstrated ability to **manage multiple concurrent projects or cases** across cross-functional teams and external partners in a fast-paced environment
• * Demonstrated ability to **manage momentum across a portfolio of active projects** with minimal day-to-day supervision
• * Experience proactively providing **regular written status updates** to managers and stakeholders
• * Demonstrated ability to use **AI tools** to improve productivity, increase throughput, and scale project-management workflows while maintaining quality
• * Strong written and verbal communication skills, with the ability to communicate effectively with peers, cross-functional stakeholders, and senior management
• * Demonstrated ability to exercise **independent judgment** and make effective decisions in ambiguous situations
• * Strong organizational skills and attention to detail while managing a **high volume of concurrent work**
• * Bachelor's degree required
• **Location:** Remote – U.S. (CST and PST time zones required)
• Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship

Nice to Haves

• * Project or program management experience with formal PM training or certification, such as **PMP, CAPM, or equivalent**
• * Experience in **procurement, sourcing, contracting, or vendor management**, particularly supporting research, R&D, or creative teams
• * Experience with **case, ticket, or workflow management systems**
• * Familiarity with **UX research or research operations**

Benefits

• Remote – U.S. (CST and PST time zones required)
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid holidays
• 401K + matching
• Networking and career learning and development programs
• Career fast-track opportunities
• A chance to give back to causes that matter
• Culture of respect, empowerment and recognition for a job well done