Systems and Network Administrator

Summary

Jacksonville Zoo and Botanical Gardens is seeking a Junior Systems & Network Administrator to provide essential technical support and operational maintenance for the Zoo’s digital infrastructure. The role focuses on day-to-day administration of hybrid cloud environments, campus connectivity, and end-user support to ensure the stability and security of critical organizational systems.

Responsibilities

• Assist in the administration of SharePoint sites, Teams channels, and Azure IAAS/PAAS environments under senior guidance
• Perform routine identity tasks including user onboarding/offboarding, password resets, and assisting with Entra ID P2 configurations
• Monitor and maintain virtualized on-prem clusters (Nutanix) and report performance metrics via cloud monitoring tools
• Execute and monitor regular backup operations and assist in routine disaster recovery testing
• Assist with the physical maintenance and monitoring of campus-wide multi-VLAN architecture and Layer 3 switching
• Support the implementation of firewall rules and monitor security logs for potential threats
• Provide hands-on support for high-density Wi-Fi access points and remote Point-to-Multipoint (PtMP) links
• Assist in IT planning and hardware installation for new zoo exhibits, including cabling and hardware mounting
• Execute assigned tasks within larger IT projects, ensuring milestones are met according to the project plan
• Assist in the physical deployment and basic troubleshooting of IoT sensors (water quality, temperature) across the campus
• Provide technical setup and support for Microsoft Teams Rooms (MTR) and assist in live-streaming educational webinars
• Serve as the primary point of contact for the Help Desk team, escalating complex issues to the Senior Administrator
• Maintain accurate system documentation, process guides, and hardware inventory

Skills

• Languages: English
• Professional Experience: 1 year of experience in IT support or systems/network administration
• Education: Associate's or Bachelor's degree in CS, MIS, or a related field; or equivalent experience combined with foundational certifications
• Systems Expertise: Hands-on experience with Windows 10/11, Windows Server, and basic Office 365 administration
• Foundational Infrastructure: Working knowledge of Azure environments, M365 administration, and Active Directory fundamentals
• Networking Basics: Basic understanding of LAN/WAN concepts, VLANs, and wireless connectivity
• Technical Troubleshooting: Ability to diagnose and resolve hardware, software, and connectivity issues in a timely manner
• Collaborative Learning: Ability to work under the direction of senior staff while proactively developing technical expertise
• Communication: Ability to communicate technical information clearly to non-technical users and stakeholders
• Availability to accommodate a flexible schedule, including extended hours, holidays, weekends, and a willingness to share on-call duties
• Ability to remain standing/sitting for extended periods
• Requires hand-eye coordination and fine motor skills for tasks such as grasping, turning, and manipulating objects of varying size and weight
• Ability to lift, carry, and move objects up to 50 pounds
• Ability to walk, bend, kneel, crouch, crawl, climb, and reach
• Ability to work both indoors and outdoors in various weather conditions and terrains
• Requires visual acuity for reading, writing, and observing surroundings, as well as auditory acuity for communication
• Ability to operate motorized carts, trucks, and power tools
• Must maintain a valid driver's license and clear driving record and be over age 18 to operate organizational vehicles
• Professional Experience: 2–3 years of experience in IT support or systems/network administration
• Education: Associate's or Bachelor's degree in CS, MIS, or a related field. Equivalent professional experience is also acceptable
• Certifications: Progress toward AZ-104 (Azure Administrator), Network+, or Security+ is highly preferred

Qualifications

Must Haves

• Languages: English
• Professional Experience: 1 year of experience in IT support or systems/network administration
• Education: Associate's or Bachelor's degree in CS, MIS, or a related field; or equivalent experience combined with foundational certifications
• Systems Expertise: Hands-on experience with Windows 10/11, Windows Server, and basic Office 365 administration
• Foundational Infrastructure: Working knowledge of Azure environments, M365 administration, and Active Directory fundamentals
• Networking Basics: Basic understanding of LAN/WAN concepts, VLANs, and wireless connectivity
• Technical Troubleshooting: Ability to diagnose and resolve hardware, software, and connectivity issues in a timely manner
• Collaborative Learning: Ability to work under the direction of senior staff while proactively developing technical expertise
• Communication: Ability to communicate technical information clearly to non-technical users and stakeholders
• Availability to accommodate a flexible schedule, including extended hours, holidays, weekends, and a willingness to share on-call duties
• Ability to remain standing/sitting for extended periods
• Requires hand-eye coordination and fine motor skills for tasks such as grasping, turning, and manipulating objects of varying size and weight
• Ability to lift, carry, and move objects up to 50 pounds
• Ability to walk, bend, kneel, crouch, crawl, climb, and reach
• Ability to work both indoors and outdoors in various weather conditions and terrains
• Requires visual acuity for reading, writing, and observing surroundings, as well as auditory acuity for communication
• Ability to operate motorized carts, trucks, and power tools
• Must maintain a valid driver's license and clear driving record and be over age 18 to operate organizational vehicles

Nice to Haves

• Professional Experience: 2–3 years of experience in IT support or systems/network administration
• Education: Associate's or Bachelor's degree in CS, MIS, or a related field. Equivalent professional experience is also acceptable
• Certifications: Progress toward AZ-104 (Azure Administrator), Network+, or Security+ is highly preferred