Technology Specialist - Strategic Accounts Group

Summary

John Deere is an agricultural and construction technology company focused on addressing global food, fiber, and infrastructure challenges. The Technology Specialist will lead customer onboarding and implementation of John Deere Operations Center, provide training and support, advise customers on connected technology solutions, monitor adoption, and advocate for customer-driven product and process improvements.

Responsibilities

• Lead customer onboarding and implementation of John Deere Operations Center, ensuring proper account setup, machine connectivity, data integration, and system readiness
• Provide training, coaching, and ongoing support to help customers and SAG team members confidently adopt and utilize Operations Center tools, features, and workflows, including ProService
• Coordinate with other Deere functions to enable system changes required to meet the needs of the SAG customers account functionality
• Serve as a trusted advisor to customers, identifying opportunities to improve operational efficiency, productivity, and decision-making through connected technology solutions
• Monitor customer adoption proactively addressing barriers and resolving issues to driving increased utilization
• Serve as the voice of the customer within John Deere Integrated Solutions Group (ISG), advocating for product enhancements, process improvements, and solutions that increase customer satisfaction

Skills

• VISA Sponsorship is NOT available for this position
• Working knowledge of digital construction technologies, including telematics and machine connectivity
• Proven customer-facing experience delivering training, consulting, implementation, or technical support to customers with varying levels of technology proficiency
• Excellent communication, problem-solving, and relationship-building skills, with the ability to translate technical concepts into practical business value for customers
• Ability to manage multiple customer implementations and priorities, while maintaining a high level of customer satisfaction and attention to detail
• Ability and willingness to travel up to 50%
• Bachelor's Degree in Engineering/Technology, Business/Management, Marketing, or Education ora related area of study or equivalent experience
• Must be 18 years of age or older to apply
• Experience with John Deere Operations Center, Precision Construction, SmartGrade™, JDLink™, or other connected construction technology solutions
• Knowledge of construction workflows, including earthmoving, grading, site development, paving, utility installation, production measurement, and project tracking
• Experience analyzing and utilizing equipment, productivity, and telematics data to improve customer performance and operational efficiency
• Background in training, customer success, or technology adoption, with a demonstrated ability to drive long-term customer engagement and utilization

Qualifications

Must Haves

• VISA Sponsorship is NOT available for this position
• Working knowledge of digital construction technologies, including telematics and machine connectivity
• Proven customer-facing experience delivering training, consulting, implementation, or technical support to customers with varying levels of technology proficiency
• Excellent communication, problem-solving, and relationship-building skills, with the ability to translate technical concepts into practical business value for customers
• Ability to manage multiple customer implementations and priorities, while maintaining a high level of customer satisfaction and attention to detail
• Ability and willingness to travel up to 50%
• Bachelor's Degree in Engineering/Technology, Business/Management, Marketing, or Education ora related area of study or equivalent experience
• Must be 18 years of age or older to apply

Nice to Haves

• Experience with John Deere Operations Center, Precision Construction, SmartGrade™, JDLink™, or other connected construction technology solutions
• Knowledge of construction workflows, including earthmoving, grading, site development, paving, utility installation, production measurement, and project tracking
• Experience analyzing and utilizing equipment, productivity, and telematics data to improve customer performance and operational efficiency
• Background in training, customer success, or technology adoption, with a demonstrated ability to drive long-term customer engagement and utilization

Benefits

• Flexible work arrangements
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use
• Vacation and Holiday Pay