Product Technical Support Engineer (remote)

Summary

Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization. The Product Technical Support Engineer provides technical support to Field Sales & Service organizations and Data Center Accounts across chiller product offerings, while driving product reliability, continuous improvement, testing, and customer-focused solutions.

Responsibilities

• Provide day-to-day technical support for key Data Center Accounts to Field Sales & Service organization on a global basis via site visit, phone, fax, or email
• Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced.  Product Technical Support Engineer provides technical support and interacts with quality management and engineering to improve overall life cycle cost. The specialist should be able to create test plans to prove out new and or existing product equipment offerings
• Maintains effectiveness when experiencing changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusts effectively to change by exploring the benefits, tries new approaches, and collaborates with others to make the change successful
• Creates novel solutions with measurable value for existing and potential customers (internal or external); experiments with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions; promotes the involvement co-workers in solving problems that directly impact what people do; leveraging technology to effectively address problems and capitalize on opportunities
• Places a high priority on the internal or external customer’s perspective when making decisions and acting; implementing service practices that meet the customers’ and own organization’s needs
• Ensures others contribute to organization strategies and driving operational discipline, role clarity and performance transparency by focusing them on the most critical priorities, measures progress, and ensures accountability against those metrics to allow us to act like One Team; sets, documents, and communicates clear work standards to improve performance – “the fundamentals”; making our results widely available and easily accessible
• Identifies and understands problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; chooses the best course of action by establishing clear decision criteria, generates and evaluates alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences

Skills

• Must be able to travel up to 10%
• Bachelor's degree in Engineering or a related Technical/Scientific field required and 2+ years' experience or if no degree, 6+ years of technical experience with a knowledge of HVAC&R products
• Analyze and solve complex product system problems
• Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Applied Equipment

Qualifications

Must Haves

• Must be able to travel up to 10%
• Bachelor's degree in Engineering or a related Technical/Scientific field required and 2+ years' experience or if no degree, 6+ years of technical experience with a knowledge of HVAC&R products
• Analyze and solve complex product system problems
• Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Applied Equipment

Benefits

• This is a remote position for US based candidates!