Operations Coordinator (Managed Services)

Summary

JTSi is a federal government consulting firm providing technical services to the Federal Government. The Operations Coordinator will support day-to-day Managed Services operations by coordinating workforce activities, employee relations, customer communications, project administration, compliance, and operational reporting.

Responsibilities

• Coordinate daily operations, team schedules, meetings, calendars, and customer reviews, including Quarterly Business Reviews (QBRs)
• Manage workforce planning by coordinating employee schedules, PTO, on-call rotations, staffing forecasts, and resource utilization to ensure contractual service levels are met
• Support employee lifecycle activities, including onboarding, offboarding, orientation, equipment and system access, performance tracking, attendance management, training, certifications, and employee engagement initiatives
• Foster positive employee relations by conducting regular check-ins, assisting with conflict resolution, supporting employee recognition programs, and promoting retention efforts
• Partner with recruiting to coordinate hiring activities, interviews, staffing needs, subcontractor onboarding, and workforce planning
• Prepare operational reports, dashboards, meeting minutes, and customer status updates while maintaining project documentation, organizational charts, and operational records
• Coordinate communication between Operations, Program Managers, technical teams, customers, and subcontractors to ensure timely completion of deliverables, service requests, and escalations
• Perform gap analyses, monitor operational metrics, identify process improvement opportunities, and support the development of Standard Operating Procedures (SOPs) and continuous improvement initiatives
• Ensure compliance with company policies and government contracting requirements by tracking mandatory training, certifications, background investigations, audit documentation, and employee records
• Support Managed Services operations by providing administrative and operational assistance to technical teams and leadership
• Configure Sharepoint web interface to maintain and classify documentation created by various team members

Skills

• • Bachelor's degree in business administration, Human Resources, Management, Information Systems, or a related field, or equivalent experience
• • 3-5 years of experience in operations coordination, workforce management, HR operations, project coordination, or managed services
• • Strong organizational, communication, and multitasking skills with the ability to manage multiple priorities
• • Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, and Teams)
• • Good Sharepoint experience a must
• • Experience supporting government contracting, managed services, or IT operations is preferred

Qualifications

Must Haves

• • Bachelor's degree in business administration, Human Resources, Management, Information Systems, or a related field, or equivalent experience
• • 3-5 years of experience in operations coordination, workforce management, HR operations, project coordination, or managed services
• • Strong organizational, communication, and multitasking skills with the ability to manage multiple priorities
• • Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, and Teams)
• • Good Sharepoint experience a must

Nice to Haves

• • Experience supporting government contracting, managed services, or IT operations is preferred

Benefits

• Remote work