Solutions Engineer

Summary

Kaseya provides AI-powered IT management and cybersecurity software for managed service providers and internal IT organizations. The Solutions Engineer will serve as a technical advisor for Kaseya’s security portfolio by conducting technical discoveries, delivering product demonstrations, designing security and compliance solutions, and supporting post-sale implementations.

Responsibilities

• Serve as the technical expert across Kaseya’s security landscape, including Email Security, Microsoft 365 Defense, SIEM/MDR, and User-Based Security (Security Awareness Training & Identity Protection)
• Conduct deep-dive technical discoveries and deliver customized, scenario-based product demonstrations aligned with client threat profiles
• Partner with Account Executives to design robust, multi-layered security and compliance frameworks tailored to client environments
• Help clients align their security posture with major regulatory frameworks (HIPAA, PCI-DSS, NIST, CMMC) using Kaseya’s compliance and auditing tools
• Provide post-sale technical consulting, assisting with deployment strategies, threat detection configurations, and ongoing security optimization
• Collaborate with Product Management to advocate for feature enhancements based on real-world threat intelligence and customer feedback

Skills

• 3+ years of pre-sales or technical solution architecture experience in cybersecurity, email security, or managed security solutions
• Hands-on knowledge of Email Security (phishing defense, DMARC/DKIM/SPF), Microsoft 365 security management, SIEM log analysis, and MDR workflows
• Solid understanding of user-based security, including Identity and Access Management (IAM), Multi-Factor Authentication (MFA), and Security Awareness Training strategies
• Strong working knowledge of security standards and frameworks, including HIPAA, PCI-DSS, NIST (800-171/800-53), and CMMC
• Deep familiarity with core IT infrastructure (Active Directory, Azure/Entra ID, core networking) and vulnerability assessment tools (e.g., OpenVAS, Nessus)
• Familiarity with MSP service delivery models, Security Operations Center (SOC) workflows, and ITSM practices (ITSM/ITIL certification a plus)
• Proven ability to translate complex threat vectors and compliance requirements into clear business value for C-level executives, technical leads, and non-technical stakeholders alike
• ITSM/ITIL certification a plus

Qualifications

Must Haves

• 3+ years of pre-sales or technical solution architecture experience in cybersecurity, email security, or managed security solutions
• Hands-on knowledge of Email Security (phishing defense, DMARC/DKIM/SPF), Microsoft 365 security management, SIEM log analysis, and MDR workflows
• Solid understanding of user-based security, including Identity and Access Management (IAM), Multi-Factor Authentication (MFA), and Security Awareness Training strategies
• Strong working knowledge of security standards and frameworks, including HIPAA, PCI-DSS, NIST (800-171/800-53), and CMMC
• Deep familiarity with core IT infrastructure (Active Directory, Azure/Entra ID, core networking) and vulnerability assessment tools (e.g., OpenVAS, Nessus)
• Familiarity with MSP service delivery models, Security Operations Center (SOC) workflows, and ITSM practices (ITSM/ITIL certification a plus)
• Proven ability to translate complex threat vectors and compliance requirements into clear business value for C-level executives, technical leads, and non-technical stakeholders alike

Nice to Haves

• ITSM/ITIL certification a plus