Enterprise Application Support Technician (Financial Systems)

Summary

KBR is a company that provides science, technology, and engineering solutions to governments and commercial clients. They are seeking an Enterprise Application Support Technician to provide technical support and manage queues for core financial and operational systems. The role involves troubleshooting application issues, performing root cause analysis, and assisting with system upgrades.

Responsibilities

• Serve as the primary technical support contact and ticket queue manager for the EST - Technical team, overseeing tier-2/tier-3 escalations for Costpoint, RFgen, Bloomberg Tax, and related applications
• Investigate, troubleshoot, and resolve application-level issues, security/access requests, and routine system errors
• Perform root cause analysis on operational problems, effectively isolating issues between network, database, and application layers before escalating to senior engineering teams
• Monitor interface health, scheduled system jobs, and automated data pipelines to proactively identify failures
• Assist the architecture and administration teams with enterprise application upgrades, SaaS readiness initiatives, and system release management
• Execute and validate system testing routines during mandated quarterly ERP upgrades and configuration changes
• Partner with developers and infrastructure teams to support the deployment of technology-driven solutions, custom integrations, and workflow automations
• Maintain and update operational runbooks, system configurations, troubleshooting guides, and user access provisioning documentation
• Ensure all access and system modifications comply with strict organizational security standards, audit controls, and compliance boundaries
• Actively train in advanced system administration (server lifecycle, infrastructure scaling) or solution architecture (API integration, data parsing, custom development) to support team redundancy and career progression

Skills

• BA/BS or working towards a degree in Computer Science, Information Systems, Information Technology, or equivalent technical experience
• 2+ years of experience in IT support, application administration, or a related highly-technical support role
• Demonstrated, logical troubleshooting skills with the ability to isolate and diagnose complex software or system integration issues
• Foundational understanding of data structures, basic SQL querying, or API/interface concepts
• Familiarity with system access troubleshooting
• Ability to ruthlessly prioritize operational support tasks alongside long-term project work and self-guided learning
• Strong technical communication skills, capable of translating end-user symptoms into precise diagnostic data for senior engineering teams
• Experience supporting enterprise-grade applications, ERP systems (Deltek Costpoint highly preferred), or complex financial / ERP software

Qualifications

Must Haves

• BA/BS or working towards a degree in Computer Science, Information Systems, Information Technology, or equivalent technical experience
• 2+ years of experience in IT support, application administration, or a related highly-technical support role
• Demonstrated, logical troubleshooting skills with the ability to isolate and diagnose complex software or system integration issues
• Foundational understanding of data structures, basic SQL querying, or API/interface concepts
• Familiarity with system access troubleshooting
• Ability to ruthlessly prioritize operational support tasks alongside long-term project work and self-guided learning
• Strong technical communication skills, capable of translating end-user symptoms into precise diagnostic data for senior engineering teams

Nice to Haves

• Experience supporting enterprise-grade applications, ERP systems (Deltek Costpoint highly preferred), or complex financial / ERP software

Benefits

• KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation.
• Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.
• KBR offers a selection of competitive lifestyle benefits which could include a 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule.
• We support career advancement through professional training and development.