Spontaneous application Community Manager (Video Games) - Worldwide - Remote

Summary

Keywords Studios is a global team of community professionals providing expert community and social media services to gaming and entertainment clients. They are currently accepting spontaneous applications for future openings in Community Management, where the role involves engaging with players, creating content, and fostering a positive community environment.

Responsibilities

• Reviewing all incoming community interactions on different social media platforms and communicating directly with players
• Responding to comments and player queries in a timely manner
• Creating engaging content for social media
• Building in-depth reports on community growth and engagement, and proposing improvements based on those findings
• Assisting the developer by collating and reporting on player feedback
• Helping foster and maintain a safe and welcoming environment for a game community
• Moderating discussions and comments following set community guidelines
• Proactively suggesting new ways to grow and care for your community
• Creating and updating corresponding documentation and as needed

Skills

• Minimum of 2 years' experience of community management/social media in gaming on professional basis
• Excellent written and verbal communication skills in English
• Passionate about video games and social media
• Strong understanding of social media/community management platforms/ channels (Discord, Twitch, Reddit, Instagram, Facebook...)
• Expertise with social listening and social management best practices
• Experience managing or moderating a thriving gaming community
• Higher education in marketing, business administration, communication, adult education, or related fields
• Bilingualism (particularly English with French, Spanish or German) is a plus

Qualifications

Must Haves

• Minimum of 2 years' experience of community management/social media in gaming on professional basis
• Excellent written and verbal communication skills in English
• Passionate about video games and social media
• Strong understanding of social media/community management platforms/ channels (Discord, Twitch, Reddit, Instagram, Facebook...)
• Expertise with social listening and social management best practices
• Experience managing or moderating a thriving gaming community
• Higher education in marketing, business administration, communication, adult education, or related fields

Nice to Haves

• Bilingualism (particularly English with French, Spanish or German) is a plus

Benefits

• 100% remote, Work-From-Home roles.
• As a remote role, we offer flexibility and a nice work-life balance.