Logistics Coordinator

Summary

Koala is a global furniture brand focused on Australian design, innovation, sustainability, and improving comfort in homes worldwide. The Logistics Coordinator supports logistics and fulfillment operations by liaising with internal teams and third-party logistics partners, overseeing reporting and systems, resolving issues, and improving workflows and fulfillment performance.

Responsibilities

• Own and manage day-to-day logistics operations, tracking orders, troubleshooting issues, and optimizing workflows
• Serve as a primary liaison between Customer Service, Warehousing, & Freight Partners
• Conduct on-site warehouse visits every 1-2 weeks (or more, as needed) to oversee operations and troubleshoot on-site issues
• Maintain logistics reporting by extracting, auditing, and analysing data across Shopify, the WMS, and order tracking systems to monitor order flow, surface insights, and act on issues affecting fulfilment performance
• Work closely with our Customer Service team as well as 3PL warehouse partners to deliver against our high customer service standards while efficiently managing costs
• Monitor inbound shipments, create ASN’s and complete receipt processes to ensure accurate stock reconciliations and additional projects
• Collaborate with finance team to ensure accurate inventory reconciliations
• Assess on-time Small Parcel and LTL delivery performance against promised delivery windows and carrier SLAs, identifying at-risk orders before the customer is affected and driving resolution with warehouse and freight partners
• Review sales forecasts and order volumes to balance workload across distribution points, adjusting allocation and order release to give warehouse partners a steady, predictable flow of work
• Lead fulfillment process automation improvements to reduce manual tasks and increase operational efficiency
• Proactively identify and investigate order exceptions and anomalies, resolving fulfilment issues at the source and improving reporting accuracy to mitigate recurring risks
• Compile and monitor operational KPI metrics, using the insights to drive continuous process improvements and better fulfilment outcomes
• Facilitate Ad-hoc projects to support new initiatives and growth

Skills

• 1-5 years exposure and experience with ecommerce fulfillment
• Minimum of 2 years are required in logistics, fulfillment, or supply chain operations (e-commerce, retail, or DTC brands preferred)
• Experience working with an ERP (Netsuite/SAP etc), Shopify and Warehouse Management Software (WMS) or similar tools is required
• Strong analytical skills - ability to extract and manipulate data for order tracking, fulfillment metrics, and operational improvements
• Experience collaborating with warehouse and CX teams to troubleshoot fulfillment issues
• An interest in AI and automation
• Hands-on experience with logistics order tracking software, reporting, and problem-solving in fulfilment operations
• Detail-oriented with strong troubleshooting skills and the ability to resolve logistics challenges
• Proactive and curious mindset - always thinking two steps ahead to improve processes
• Takes end-to-end ownership of the role
• Proficiency in Excel with a high level of attention to detail and exceptional organizational skills—required for managing reports, maintaining accurate logistics tracking with high attention to detail and strong organizational skills
• Passionate about customer experience and ensuring a smooth order fulfillment
• Growth mindset-opportunity to progress into more senior positions with excellent performance Ability to understand the big picture and prioritize competing considerations

Qualifications

Must Haves

• 1-5 years exposure and experience with ecommerce fulfillment
• Minimum of 2 years are required in logistics, fulfillment, or supply chain operations (e-commerce, retail, or DTC brands preferred)
• Experience working with an ERP (Netsuite/SAP etc), Shopify and Warehouse Management Software (WMS) or similar tools is required
• Strong analytical skills - ability to extract and manipulate data for order tracking, fulfillment metrics, and operational improvements
• Experience collaborating with warehouse and CX teams to troubleshoot fulfillment issues
• An interest in AI and automation
• Hands-on experience with logistics order tracking software, reporting, and problem-solving in fulfilment operations
• Detail-oriented with strong troubleshooting skills and the ability to resolve logistics challenges
• Proactive and curious mindset - always thinking two steps ahead to improve processes
• Takes end-to-end ownership of the role
• Proficiency in Excel with a high level of attention to detail and exceptional organizational skills—required for managing reports, maintaining accurate logistics tracking with high attention to detail and strong organizational skills
• Passionate about customer experience and ensuring a smooth order fulfillment
• Growth mindset-opportunity to progress into more senior positions with excellent performance Ability to understand the big picture and prioritize competing considerations

Benefits

• Hybrid work arrangement, with the option to be fully remote for team members located in LA and surrounding areas.
• Generous time off, including Koala life leave, volunteer leave, parental leave, and more.
• Free Koala products, with mates rates for friends and family.
• Access to an Employee Assistance Program with unlimited sessions for financial, work, relationship, family, or wellbeing support.
• Competitive 401k matching.
• Comprehensive Anthem private health insurance plans.
• Learning Management platform access, individual and team growth budgets, and dedicated learning and development days.
• Volunteer days.