Implementation Project Manager

Summary

Latent Health is transforming healthcare by using an AI-powered platform to streamline clinical workflows, reduce clinician burden, and improve health system efficiency. The Implementation Project Manager leads end-to-end onboarding and deployment projects, coordinating clinical, IT, integration, and operational stakeholders through go-live and stabilization while ensuring customer readiness and long-term success.

Responsibilities

• Lead full-cycle implementation projects – from kickoff through go-live and stabilization – across a portfolio of health system customers
• Build and manage detailed project plans, timelines, milestones, and risk logs
• Facilitate cross-functional meetings with customer IT, clinical operations, and technical teams (e.g., data integration, SSO, EHR workflows)
• Serve as the primary project point of contact, ensuring exceptional communication and alignment across all parties
• Coordinate collection and validation of required technical inputs (integration specifications, data feeds, configuration requirements)
• Partner with Latent engineering, product, and clinical teams to ensure smooth handoffs and timely execution
• Understand and translate technical requirements to non-technical stakeholders (and vice versa)
• Monitor progress of integrations (e.g., Epic, Cerner, Meditech) and escalate blockers proactively
• Own project documentation, including requirements tracking, decisions, status updates, risk mitigation plans, and post-go-live handoff materials
• Build repeatable processes and contribute to the evolution of Latent’s implementation playbooks and best practices
• Track and report project KPIs (e.g., activation timelines, milestone adherence, customer readiness)
• Ensure clean transition to Support teams post-implementation
• Build trusted relationships with clinical and operational leaders at customer sites
• Guide customers through workflow adoption, training readiness, and change-management planning
• Ensure customer stakeholders understand project expectations, responsibilities, and timelines
• Drive customer accountability to keep projects on track and on time

Skills

• 3-7 years of project management experience in healthcare, SaaS implementations, or health IT
• Strong understanding of healthcare environments – clinical operations, IT workflows, data integrations
• Proven ability to manage multiple complex projects simultaneously
• Excellent communication, meeting facilitation, and stakeholder management skills
• Demonstrated ability to drive accountability and navigate competing priorities
• Experience with project management tools (e.g., Asana, Jira, Smartsheet, Monday.com)
• Comfort operating in a fast-paced, ambiguous startup environment
• Experience implementing solutions with EHR systems (Epic, Cerner, Meditech)
• PMP, CSM, or other project management certification
• Background in clinical workflow optimization or healthcare operations
• Prior experience in Series A-C SaaS or health-tech companies

Qualifications

Must Haves

• 3-7 years of project management experience in healthcare, SaaS implementations, or health IT
• Strong understanding of healthcare environments – clinical operations, IT workflows, data integrations
• Proven ability to manage multiple complex projects simultaneously
• Excellent communication, meeting facilitation, and stakeholder management skills
• Demonstrated ability to drive accountability and navigate competing priorities
• Experience with project management tools (e.g., Asana, Jira, Smartsheet, Monday.com)
• Comfort operating in a fast-paced, ambiguous startup environment

Nice to Haves

• Experience implementing solutions with EHR systems (Epic, Cerner, Meditech)
• PMP, CSM, or other project management certification
• Background in clinical workflow optimization or healthcare operations
• Prior experience in Series A-C SaaS or health-tech companies

Benefits

• Opportunities for career growth
• Deep collaboration across clinical, technical, and product teams
• A chance to make a real impact on clinician workflows and patient outcomes