Implementation Manager

Summary

Onit is redefining legal operations through an AI-powered platform for enterprise legal management, matter management, spend management, and contract lifecycle processes. The Implementation Manager leads client software implementation projects, configuring workflows and integrations, managing testing and go-live readiness, and partnering with cross-functional teams and clients on technical delivery and change management.

Responsibilities

• Lead end-to-end software implementation projects, from requirements gathering through go-live
• Configure system workflows, reporting, and integrations (APIs, flat-file finance exchanges, data migrations)
• Manage project plans, timelines, and deliverables, keeping stakeholders informed and aligned
• Support client testing activities and ensure system readiness for launch
• Provide regular status updates, documentation, and risk assessments
• Collaborate with cross-functional teams (Sales, Product, Engineering, Support) to resolve issues and align on deliverables
• Accurately track project time and activities to support utilization goals and reporting
• Support change management activities by helping clients prepare their teams for new workflows and technology
• Monitor utilization and budget adherence across assigned projects
• Contribute to continuous improvement of implementation processes, tools, and templates

Skills

• Bachelor's degree or equivalent experience
• 3+ years in software implementation, consulting, or legal operations
• Strong client communication and stakeholder management skills
• Ability to manage multiple projects with competing priorities
• Problem-solving mindset with strong attention to detail
• Comfortable working across time zones and with global clients
• Technical aptitude and curiosity. Comfortable digging into data, integrations, and system behavior rather than routing every technical question to Engineering
• Familiarity with tools such as Postman, Salesforce, Jira, Confluence, Excel, and project management tools
• Data migration experience, including transformation, validation, and reconciliation
• Experience implementing and troubleshooting REST APIs, including authentication methods, endpoints, request and response payloads (JSON/XML), and error handling, using tools such as Postman
• A software development, scripting, or database background (SQL, Python, Java, or similar)
• Working knowledge of SQL, with the ability to write and adapt queries to validate, reconcile, and investigate data across large datasets
• Experience configuring APIs and flat-file based finance integrations
• Familiarity with enterprise legal management (ELM), spend management, or CLM systems

Qualifications

Must Haves

• Bachelor's degree or equivalent experience
• 3+ years in software implementation, consulting, or legal operations
• Strong client communication and stakeholder management skills
• Ability to manage multiple projects with competing priorities
• Problem-solving mindset with strong attention to detail
• Comfortable working across time zones and with global clients
• Technical aptitude and curiosity. Comfortable digging into data, integrations, and system behavior rather than routing every technical question to Engineering
• Familiarity with tools such as Postman, Salesforce, Jira, Confluence, Excel, and project management tools
• Data migration experience, including transformation, validation, and reconciliation

Nice to Haves

• Experience implementing and troubleshooting REST APIs, including authentication methods, endpoints, request and response payloads (JSON/XML), and error handling, using tools such as Postman
• a software development, scripting, or database background (SQL, Python, Java, or similar)
• Working knowledge of SQL, with the ability to write and adapt queries to validate, reconcile, and investigate data across large datasets
• Experience configuring APIs and flat-file based finance integrations
• Familiarity with enterprise legal management (ELM), spend management, or CLM systems

Benefits

• Eligible for an annual discretionary bonus.
• Three medical plan options, plus dental and vision.
• Employees on the HDHP plan receive an employer contribution to the HSA.
• 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions.
• Flexible paid time off, 7 sick days, and 9 paid company holidays annually.
• Paid leave for birth parents, non-birth parents, and caregivers.
• Surrogacy and adoption reimbursement.
• 100% employer-paid life and disability insurance.
• Voluntary benefits including hospital indemnity, critical illness, accident, and pet insurance.
• Healthcare FSA, HSA, and dependent care FSA.
• One paid volunteer day each year.