Help Desk Specialist

Summary

LCBC Church is seeking a Help Desk Specialist who will serve as the first point of contact for all IT and Production Services support requests. This role focuses on delivering high-quality customer support by triaging tickets and ensuring efficient resolution of issues while fostering a culture of exceptional customer service.

Responsibilities

• Serve as the first point of contact for all IT and AVL requests
• Triage, prioritize, and route tickets with accuracy and swiftness
• Communicate clearly, warmly, and helpfully with staff and volunteers
• Resolve basic to intermediate issues and ensure thorough documentation
• Model a support experience defined by clarity, ownership, and care
• Create and maintain simple, and accessible documentation for common processes and solutions
• Identify gaps and proactively build resources that improve clarity and efficiency
• Support workflows and collaboration across IT and AVL
• Assist with ordering technology and AVL equipment with strong stewardship
• Support project coordination, timelines, and communication
• Help move initiatives forward by managing details and staying organized
• Assist with vendor selection and vetting
• Coordinate RFPs for larger quotes

Skills

• Strong customer service mindset with a genuine desire to help and serve others
• Excellent attention to detail with consistent follow-through
• Strong verbal and written communication skills
• Ability to manage multiple priorities and stay organized in a fast-paced environment
• Resourceful problem-solver with a proactive approach
• Strong technical aptitude with ability to learn new systems quickly
• Professional, trustworthy, and able to maintain confidentiality
• Can articulate an identifiable salvation experience and lives out a pattern of spiritual development and regular attendance and participation at LCBC
• Supports LCBC's mission, priorities, philosophy of ministry, and doctrinal statement
• Supports LCBC's core values: we run after the one; we pursue excellence; we prioritize relationships; we deploy people for impact; we are real and relatable
• Displays a winning attitude and a spirit of cooperation; communicates truth with grace; prays about everything; and has a willingness to serve on a team
• Shows a desire to grow, develop, and mature, both spiritually and professionally
• Exhibits pride in the image of LCBC as it reflects on the image of Christ portrayed to attendees, staff, and guests
• Be an LCBC Partner or willing to become a Partner within 60 days of employment

Qualifications

Must Haves

• Strong customer service mindset with a genuine desire to help and serve others
• Excellent attention to detail with consistent follow-through
• Strong verbal and written communication skills
• Ability to manage multiple priorities and stay organized in a fast-paced environment
• Resourceful problem-solver with a proactive approach
• Strong technical aptitude with ability to learn new systems quickly
• Professional, trustworthy, and able to maintain confidentiality
• Can articulate an identifiable salvation experience and lives out a pattern of spiritual development and regular attendance and participation at LCBC
• Supports LCBC's mission, priorities, philosophy of ministry, and doctrinal statement
• Supports LCBC's core values: we run after the one; we pursue excellence; we prioritize relationships; we deploy people for impact; we are real and relatable
• Displays a winning attitude and a spirit of cooperation; communicates truth with grace; prays about everything; and has a willingness to serve on a team
• Shows a desire to grow, develop, and mature, both spiritually and professionally
• Exhibits pride in the image of LCBC as it reflects on the image of Christ portrayed to attendees, staff, and guests
• Be an LCBC Partner or willing to become a Partner within 60 days of employment

Benefits

• Competitive medical, dental and vision coverage
• Retirement plan contribution and employer match
• Annual counseling benefit
• Flexible schedules
• Generous and immediate paid time-off
• Casual dress
• Quarterly professional and spiritual development days
• Intentional investment in personal and professional development