Summary
LexisNexis provides legal, regulatory, and business information and analytics to help customers improve productivity and decision-making. The Legal Research Specialist supports customers by conducting legal research, managing expert witness search requests, delivering accurate information, and handling customer service and order management responsibilities.
Responsibilities
- Conduct research and provide information obtained by using internal and external resources
- Deliver clear, concise, accurate, timely and thorough communication to internal and external customers
- Apply established standards to the order management process to effectively meet departmental objectives
- Act as an advocate for the customer in reporting feedback and resolving issues
- Work effectively and cooperatively in a team environment and collaborate across the organization
Skills
- Demonstrate excellent verbal and written communication skills
- Be able to use Microsoft Office applications (including Word, Excel, PowerPoint and Outlook)
- Be able to show great customer service and relationship building skills
- Have equivalent work experience in law, legal research, customer support, or a related field
Qualifications
Must Haves
- Demonstrate excellent verbal and written communication skills
- Be able to use Microsoft Office applications (including Word, Excel, PowerPoint and Outlook)
- Be able to show great customer service and relationship building skills
- Have equivalent work experience in law, legal research, customer support, or a related field
Benefits
- Numerous wellbeing initiatives
- Shared parental leave
- Study assistance
- Sabbaticals
- Flexible hours