Court Research Analyst

Summary

RELX's Intelligize provides legal research content, regulatory insights, and analytical tools for compliance, transactional, and financial reporting professionals. The Court Research Analyst supports customers by conducting legal research, managing expert witness search requests, delivering accurate information, and handling customer service and order management responsibilities.

Responsibilities

• Conduct research and provide information obtained by using internal and external resources
• Deliver clear, concise, accurate, timely and thorough communication to internal and external customers
• Apply established standards to the order management process to effectively meet departmental objectives
• Act as an advocate for the customer in reporting feedback and resolving issues
• Work effectively and cooperatively in a team environment and collaborate across the organization

Skills

• Demonstrate excellent verbal and written communication skills
• Be able to use Microsoft Office applications (including Word, Excel, PowerPoint and Outlook)
• Be able to show great customer service and relationship building skills
• Have equivalent work experience in law, legal research, customer support, or a related field

Qualifications

Must Haves

• Demonstrate excellent verbal and written communication skills
• Be able to use Microsoft Office applications (including Word, Excel, PowerPoint and Outlook)
• Be able to show great customer service and relationship building skills
• Have equivalent work experience in law, legal research, customer support, or a related field

Benefits

• Numerous wellbeing initiatives
• Shared parental leave
• Study assistance
• Sabbaticals
• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.