Solutions Engineer – Pricing Technology & Automation

Summary

Worldwide Clinical Trials is a global contract research organization focused on improving patient outcomes through innovative clinical research services. The Solutions Engineer will implement, configure, and maintain pricing tools and automated systems while contributing across the software development life cycle. The role focuses on pricing tool modernization, system integration, process automation, testing, documentation, and user support using technologies such as VBA, SQL, Power Query, APIs, and Microsoft Power Platform.

Responsibilities

• Ensure pricing tools and production systems function to meet service level agreements by analyzing and resolving issues, including implementing bug fixes in alignment with SOPs and established governance processes
• Design and implement software solutions to meet business requirements, including data integration, automation, monitoring, and reporting across a variety of platforms, tools, and languages (VBA, SQL, Power Query, API, Power Platform)
• Lead the technical execution of pricing tool modernization and consolidation efforts in support of the REBOOT Pricing Strategy initiative
• Support the Project Manager and other functions with the production and review of specifications, plans, reports, and technical documentation throughout system development and support
• Review and translate User Requirements Specifications into technical designs appropriate for pricing tool and automation solutions
• Prepare, review, and approve design and integration documentation for pricing systems and cross-functional data flows
• Perform coding and configuration to meet delivery timelines, fulfill business and technical requirements, and align with SOPs
• Perform formal code reviews and informal unit testing to meet delivery timelines and maintain solution quality
• Complete Traceability Matrices and maintain audit-ready documentation as required
• Work closely with Strategic Finance, Proposal Management, Contracts, and Commercial Operations to define and coordinate integration processes between systems and vendors (e.g., Salesforce, Certinia)
• Interact and communicate effectively with project teams in both technical and non-technical terms to determine requirements, configuration needs, and acceptance criteria
• Write and execute scripts as required to meet delivery timelines
• Support Test Analysts and business users during formal testing and quality review
• Perform QC checks of manual data edits and other tasks where required to protect data integrity
• Assist in the investigation and resolution of issues and/or incidents affecting pricing tools and automated workflows
• Ensure all activities are appropriately documented and stored in accordance with relevant SOPs and client requirements
• Provide support and training to users of in-house pricing tool
• Identify and implement process improvements that reduce manual effort, increase scalability, and strengthen governance and auditability
• Perform other duties as assigned

Skills

• Ability to communicate concisely and effectively in both written and spoken English
• Proficient in the use of common office software, with advanced Microsoft Excel capability
• Able to work independently or within a multi-disciplinary team
• High attention to detail
• Able to be creative, adapt to new technologies, concepts, and processes, make improvements, and solve problems
• Educated to degree level in a relevant discipline (e.g., Computer Science, Information Systems, Finance, Analytics) or able to demonstrate equivalent experience
• Sound working knowledge of one or more of the following: the Microsoft toolset including .NET Framework, C#, Visual Studio, and advanced VBA; relational databases and SQL; Power Query and the Microsoft Power Platform; API/bus integration technologies; Java and Java Server technologies; or UNIX including C, C++
• Demonstrated experience developing and automating pricing, financial, or business process tools using advanced Excel, VBA, SQL, and data transformation techniques
• Familiarity with clinical trials, patient safety, data integrity, and associated regulations
• 2+ years' experience in a combination of Contract Research Organization (CRO) experience, IRT study delivery, clinical systems development, or comparable business systems / pricing technology development desired

Qualifications

Must Haves

• Ability to communicate concisely and effectively in both written and spoken English
• Proficient in the use of common office software, with advanced Microsoft Excel capability
• Able to work independently or within a multi-disciplinary team
• High attention to detail
• Able to be creative, adapt to new technologies, concepts, and processes, make improvements, and solve problems
• Educated to degree level in a relevant discipline (e.g., Computer Science, Information Systems, Finance, Analytics) or able to demonstrate equivalent experience
• Sound working knowledge of one or more of the following: the Microsoft toolset including .NET Framework, C#, Visual Studio, and advanced VBA; relational databases and SQL; Power Query and the Microsoft Power Platform; API/bus integration technologies; Java and Java Server technologies; or UNIX including C, C++
• Demonstrated experience developing and automating pricing, financial, or business process tools using advanced Excel, VBA, SQL, and data transformation techniques
• Familiarity with clinical trials, patient safety, data integrity, and associated regulations

Nice to Haves

• 2+ years' experience in a combination of Contract Research Organization (CRO) experience, IRT study delivery, clinical systems development, or comparable business systems / pricing technology development desired

Benefits

• Remote work arrangement