Donation Coordinator (PM SHIFT)

Summary

LifeNet Health is a mission-driven organization dedicated to saving lives, restoring health, and bringing hope through regenerative medicine. The Donation Coordinator provides donor referral, screening, logistics, triage, customer service, and grief support services while advocating for donation and coordinating with donor families, healthcare organizations, procurement agencies, and other stakeholders.

Responsibilities

• Screening and Logistics: Accurately and effectively evaluates information for preliminary donor eligibility, including relevant medical records, clinical course, hemodilution assessment, medical history, and behavioral risk assessment information for initial donation suitability. Arranges transportation of approved donor tissues from contracted procurement agencies and communicates arrangements according to established protocols. Works directly with multiple courier services to ensure the timely pick-up and arrival of all shipments through accurate logistics and reporting. Collaborates with key internal and external stakeholders to ensure a positive customer service experience
• Donor Referrals: Accurately identifies and processes all potential organ, tissue, and eye referrals and tissue screenings to maximize donation opportunities from referring agencies
• Triage and Escalations: Assesses incoming calls and electronic communication from internal/external partners; prioritize based on urgency and either addresses as able or follows proper transfer protocol to daily task owner. Collaborates with key internal and external partners to ensure a positive customer service experience
• Donation and Grief Support: Works empathetically, compassionately, and professionally with families in crisis and advocates for donation (eye/tissue/ research/education). Approaches for donation opportunities telephonically and effectively completes required paperwork without error (e.g. Authorization/ Disclosure/DRAI/ adjunct forms, etc.). Completes a thorough and conscientious Donor Risk Assessment Interview (DRAI) with the most appropriate historian. Follows all communication protocols to ensure effective interactions with Donor Center teammates and stakeholders, including but not limited to Funeral Homes, Medical Examiners, donor families, and Hospital Staff

Skills

• High School Diploma or GED
• 3 years' work experience as an EMT, hospital corpsman, ER, RRT, ICU tech or equivalent health care experience, or dispatch for emergency services
• Communication Skills: Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at various levels within the organization. Communicate with key stakeholders including donor families, key internal and external partners, and executive leadership
• Critical Thinking/Decision Making: Ability to review and interpret complex procedures, practices, and policies real-time while applying to each unique potential donation opportunity. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Interpersonal Skills: Possesses a strong skill set in emotional intelligence including emotional awareness, self-regulation, empathy, and effective relationship building
• Data Entry and Typing: Ability to listen and efficiently type critical data points into multiple electronic platforms (e.g. Donor Management System, Donate Life Registry websites, SAP, external partner order entry platforms, etc.). Proficient typing skills of 40 words a minute
• Proficient in MS Office: Word, Excel, Microsoft Suite, PowerPoint, and Teams
• Technology and Virtual Competency: Ability to easily navigate basic troubleshooting and operations of all provided technology including but not limited to laptops, cell phones, online data management platforms, multi-factor authentication systems, and software associated with day-to-day functions
• Attention to Detail: Able to perform tasks thoroughly and with care; checks work to ensure high degree of accuracy/completeness and early/on-time delivery
• Teamwork: Demonstrates effective collaboration with internal/external teams through persuasive communication, proactive approach to problem-solving, adept at contributing to workflows seamlessly to achieve collective success
• Time Management: Able to prioritize multiple, competing priorities and manage time/workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/pitfalls
• Associate degree – Allied Health, Life Sciences, or Related (to include EMT, LPN, Hospital, Paramedic, RNs, Respiratory Therapist, or Corpsman)
• CTBS Certification
• 3 years' work experience in Tissue Banking, Medical Device, Organ Procurement or related industry

Qualifications

Must Haves

• High School Diploma or GED
• 3 years' work experience as an EMT, hospital corpsman, ER, RRT, ICU tech or equivalent health care experience, or dispatch for emergency services
• Communication Skills: Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at various levels within the organization. Communicate with key stakeholders including donor families, key internal and external partners, and executive leadership
• Critical Thinking/Decision Making: Ability to review and interpret complex procedures, practices, and policies real-time while applying to each unique potential donation opportunity. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Interpersonal Skills: Possesses a strong skill set in emotional intelligence including emotional awareness, self-regulation, empathy, and effective relationship building
• Data Entry and Typing: Ability to listen and efficiently type critical data points into multiple electronic platforms (e.g. Donor Management System, Donate Life Registry websites, SAP, external partner order entry platforms, etc.). Proficient typing skills of 40 words a minute
• Proficient in MS Office: Word, Excel, Microsoft Suite, PowerPoint, and Teams
• Technology and Virtual Competency: Ability to easily navigate basic troubleshooting and operations of all provided technology including but not limited to laptops, cell phones, online data management platforms, multi-factor authentication systems, and software associated with day-to-day functions
• Attention to Detail: Able to perform tasks thoroughly and with care; checks work to ensure high degree of accuracy/completeness and early/on-time delivery
• Teamwork: Demonstrates effective collaboration with internal/external teams through persuasive communication, proactive approach to problem-solving, adept at contributing to workflows seamlessly to achieve collective success
• Time Management: Able to prioritize multiple, competing priorities and manage time/workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/pitfalls

Nice to Haves

• Associate degree – Allied Health, Life Sciences, or Related (to include EMT, LPN, Hospital, Paramedic, RNs, Respiratory Therapist, or Corpsman)
• CTBS Certification
• 3 years' work experience in Tissue Banking, Medical Device, Organ Procurement or related industry

Benefits

• Affordable Medical, Dental, and Vision Coverage- Comprehensive care that won’t break the bank.
• Profit Sharing Plan- Share in the success you help create.
• 403(b) Retirement Plan- Invest in your future with confidence.
• Paid Parental Leave- 6 weeks to bond with your newest family member.
• Corporate Sponsored Events- Celebrate milestones and build connections.
• Generous Paid Time Off- Because balance matters: 18 vacation days (based on position, tenure, and state laws); 9 sick days (subject to local and state regulations); 9 holidays (7 standard + 2 floating)
• Flexible Work Program- For approved roles, how and where you perform best.
• Tuition reimbursement- We invest in your growth and education.
• Career & Leadership Development- Expand your impact and potential.
• Wellness Program- Prioritize your health with holistic resources.
• Employee Assistance Program (EAP)- Support for you and your household.
• Incredible teammates- Collaborate with passionate, dedicated professionals.