Donation Support Services Coordinator 7p-7a (Remote)

Summary

Network for Hope is a nonprofit organization dedicated to saving and enhancing lives through organ and tissue donation. The Donation Support Services Coordinator serves as part of a 24/7 response team, evaluating donor referrals, communicating with hospitals and donor families, coordinating donation logistics, and documenting critical information with compassion and precision.

Responsibilities

• Evaluating referrals for potential donors in real time
• Communicating with donor families through the donation process by compassionately discussing tissue and eye donation opportunities, obtaining consent, and ensuring accurate documentation
• Coordinating logistics for organ, tissue, and eye donations
• Collaborating with clinical teams to support time-sensitive decision-making
• Communicating with compassion, clarity, and precision
• Documenting and tracking critical information in fast-paced environments

Skills

• Excellent communication and critical thinking skills
• Calm, collected, and detail-oriented-even in fast-paced moments
• Comfort working overnight shifts, weekends, and holidays as needed
• A passion for serving others - even during life's most difficult moments
• High School Diploma, or equivalent required
• Requires excellent typing and data entry skills, ability to multi-task, experience using multi-line phone systems, and intermediate medical terminology specific to critical care healthcare
• Some medical knowledge or background in healthcare, EMS, or a related field (preferred)
• Associates degree, medical-related certification, or some post-secondary education strongly preferred
• Experience working in a call center environment, dispatch such as EMS, social work, nursing, or medical assistant roles are highly desirable
• Medical Assistant, LPN, or similar preferred

Qualifications

Must Haves

• Excellent communication and critical thinking skills
• Calm, collected, and detail-oriented-even in fast-paced moments
• Comfort working overnight shifts, weekends, and holidays as needed
• A passion for serving others - even during life's most difficult moments
• High School Diploma, or equivalent required
• Requires excellent typing and data entry skills, ability to multi-task, experience using multi-line phone systems, and intermediate medical terminology specific to critical care healthcare

Nice to Haves

• Some medical knowledge or background in healthcare, EMS, or a related field (preferred)
• Associates degree, medical-related certification, or some post-secondary education strongly preferred
• Experience working in a call center environment, dispatch such as EMS, social work, nursing, or medical assistant roles are highly desirable
• Medical Assistant, LPN, or similar preferred

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401K
• Life insurance
• Disability insurance
• Pet insurance discounts
• Wellness programs like Calm
• Education reimbursement
• Flexible schedules
• On-the-job training