People Operations Generalist

Summary

Liftoff is an AI-powered performance marketing platform serving the mobile app economy. The People Operations Generalist will provide employee lifecycle support across the Americas and globally, including HR inquiries, onboarding and offboarding, leave and benefits administration, HRIS data management, compliance training, and people programs.

Responsibilities

• Serve as the first point of contact for employees’ HR-related inquiries through our HR Ticketing system, maintaining confidentiality and providing an excellent employee experience
• Manage the global HR onboarding and offboarding process for all new hires and terminations, with a focus on the Americas region, including coordinating payroll paperwork, benefits administration, and ensuring compliance with work authorization for new hires
• Manage and administer all compliance-related training globally
• Manage current employee data in our global HRIS system; experience with UKG/Ultipro is a strong plus
• Maintain accurate employee records, ensuring the integrity of employee data
• Administer leave of absence compliance to support a seamless employee experience through Cocoon, our US-based leave management system
• Provide additional leave support outside of Cocoon for our Canada- and Brazil-based employees
• Support benefits administration and partner with our international benefits providers across the Americas
• Support the team during performance and compensation cycles, including our bi-annual merit and promotion process
• Support employee engagement surveys and other people programs impacting our global population
• Serve as a backup for EMEA/APAC-related onboarding, offboarding, leaves, benefits, and employee questions
• Collaborate with the broader People Operations team to help implement and improve effective company-wide people processes
• Other duties as assigned

Skills

• Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent experience
• 2+ years of HR Generalist/Operations experience working in fast-paced technology environments; start-up and public company experience preferred
• PHR or aPHR certification OR willingness to obtain certification within 18 months of hire
• Experience managing global HR systems, preferably UKG/Ultipro
• Prior experience with leave administration in the US; experience with Canada and Brazil is a plus
• Familiarity with ticketing systems, including reassigning, categorizing, and updating tickets, is a plus
• Strong organizational skills with a high attention to detail and a commitment to workplace integrity
• Excellent verbal and written communication skills, with the ability to give and receive open, constructive feedback in a way that cultivates trust and respect
• Proven analytical thinking, problem-solving, and decision-making skills
• A customer-focused, get-it-done attitude delivered with a high level of professionalism and discretion
• You will have a Growth Mindset with a willingness to continuously improve processes and learn new skills
• You will be Guided by Data, leveraging metrics and insights to enhance People programs and decision-making
• You will bring Agency and Urgency, taking ownership of issues and driving timely solutions
• You will work In This Together, building strong relationships across teams and fostering a collaborative culture
• This role is eligible for full-time remote work in one of our entities: CA, CO, ID, IL, FL, GA, MA, MI, MN, MO, NJ, NV, NY, OR, PA, TX, UT, and WA
• We expect our employees to attend these gatherings at least once per quarter
• Start-up and public company experience
• Experience with Canada and Brazil
• Familiarity with ticketing systems, including reassigning, categorizing, and updating tickets, is a plus

Qualifications

Must Haves

• Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent experience
• 2+ years of HR Generalist/Operations experience working in fast-paced technology environments; start-up and public company experience preferred
• PHR or aPHR certification OR willingness to obtain certification within 18 months of hire
• Experience managing global HR systems, preferably UKG/Ultipro
• Prior experience with leave administration in the US; experience with Canada and Brazil is a plus
• Familiarity with ticketing systems, including reassigning, categorizing, and updating tickets, is a plus
• Strong organizational skills with a high attention to detail and a commitment to workplace integrity
• Excellent verbal and written communication skills, with the ability to give and receive open, constructive feedback in a way that cultivates trust and respect
• Proven analytical thinking, problem-solving, and decision-making skills
• A customer-focused, get-it-done attitude delivered with a high level of professionalism and discretion
• You will have a Growth Mindset with a willingness to continuously improve processes and learn new skills
• You will be Guided by Data, leveraging metrics and insights to enhance People programs and decision-making
• You will bring Agency and Urgency, taking ownership of issues and driving timely solutions
• You will work In This Together, building strong relationships across teams and fostering a collaborative culture
• This role is eligible for full-time remote work in one of our entities: CA, CO, ID, IL, FL, GA, MA, MI, MN, MO, NJ, NV, NY, OR, PA, TX, UT, and WA
• We expect our employees to attend these gatherings at least once per quarter

Nice to Haves

• start-up and public company experience
• experience with Canada and Brazil
• Familiarity with ticketing systems, including reassigning, categorizing, and updating tickets, is a plus

Benefits

• Full-time remote work in one of our entities: CA, CO, ID, IL, FL, GA, MA, MI, MN, MO, NJ, NV, NY, OR, PA, TX, UT, and WA.
• Equity
• Health, vision, and dental benefits associated with your country of residence
• Bonus
• Medical coverage may be included based on your country of residence
• Wellness stipends may be included based on your country of residence
• Additional perks may be included based on your country of residence
• Opportunities for in-person team gatherings, including project meetings, regional meetups, and company-wide events