Robotics Service Technician

Summary

LionsBot is a global provider of robotic solutions transforming industries through robotics and AI. The Robotics Service Technician supports U.S. customers through onsite and remote technical service, robot commissioning, troubleshooting, demonstrations, deployments, and customer training while traveling extensively.

Responsibilities

• Traveling to customer sites regularly as well as providing remote technical customer support
• Working from residential office when not traveling
• Providing technical support for onsite sales trials, demonstrations, and deployments
• Commissioning of robots on-site: map creation/design, cleaning zones programming, testing and functional calibration
• Training and certifying customers in use of robots
• Providing technical services and troubleshooting support (onsite and remote) to all inquiries/faults encountered by the customers
• Collaborating with the internal Engineering teams for troubleshooting and resolution
• Documenting service situations and outcomes for each onsite visit, customer calls, and/or emails
• Retaining subject matter expertise with the latest cleaning robot technology and advancement in order to enhance customer satisfaction

Skills

• Bachelor's Degree in robotics/mechatronics, electrical, electronic, mechanical, information technology or equivalent focus of study
• 2+ years of working experience in electrical, electronic, or mechanical fields
• 1+ years of professional experience performing customer service in-person and/or remotely
• Previous working experience leading adult training
• Ability to regularly travel throughout North America (80%+)
• Ability to lift 60 pounds on a regular basis
• Holds a valid Driver's License
• Has an insured reliable vehicle (to travel to local customer sites)
• Currently authorized to work in the United States for any employer
• Firm technical knowledge/experience of diagrams, engineering schematics and/or electrical diagrams
• Prior experience in technical sales and/or technical after-sales support
• Proven work history of creating strong business relationships
• Strong verbal and written communication skills
• Resourceful and creative problem-solver
• Able to work successfully independently as well as part of an agile team
• Eager to learn with a customer-centric approach
• Detail oriented and high organizational skills

Qualifications

Must Haves

• Bachelor's Degree in robotics/mechatronics, electrical, electronic, mechanical, information technology or equivalent focus of study
• 2+ years of working experience in electrical, electronic, or mechanical fields
• 1+ years of professional experience performing customer service in-person and/or remotely
• Previous working experience leading adult training
• Ability to regularly travel throughout North America (80%+)
• Ability to lift 60 pounds on a regular basis
• Holds a valid Driver's License
• Has an insured reliable vehicle (to travel to local customer sites)
• Currently authorized to work in the United States for any employer

Nice to Haves

• Firm technical knowledge/experience of diagrams, engineering schematics and/or electrical diagrams
• Prior experience in technical sales and/or technical after-sales support
• Proven work history of creating strong business relationships
• Strong verbal and written communication skills
• Resourceful and creative problem-solver
• Able to work successfully independently as well as part of an agile team
• Eager to learn with a customer-centric approach
• Detail oriented and high organizational skills

Benefits

• Remote work from a residential office when not traveling
• Remote technical customer support