Account Manager

Summary

Litify is a legal technology company that provides an all-in-one legal operating solution for law firms and legal departments. The Account Manager will manage and grow existing client relationships, drive renewals and expansion opportunities, and help customers achieve measurable results with the Litify platform. This quota-carrying role involves strategic consulting and cross-functional collaboration with Customer Success, Product, Sales, Implementation, Support, and Engineering teams.

Responsibilities

• Manage a portfolio of existing Litify clients to ensure retention and satisfaction
• Identify and drive upsell and expansion opportunities by understanding client goals and aligning them with Litify solutions
• Own and execute renewal motions, collaborating with internal teams and client stakeholders
• Consult, educate, and strategize with clients to help grow their business using Litify
• Engage in business reviews, and strategic check-ins to drive value
• Meet and exceed monthly sales targets tied to renewals and expansions
• Stay up to date on Litify platform updates, industry trends, and best practices to inform your client recommendations
• Collaborate cross-functionally with Customer Success, Implementation, Support and Product & Engineering teams to ensure seamless execution, customer satisfaction, and long-term partnership success

Skills

• A bachelor's degree from an accredited university
• At least 2-5 years experience in a SaaS account management or customer-facing role
• Strong sales instincts and ability to build trusted client relationships
• Excellent written, verbal, and presentation communication skills
• Experience presenting to and engaging with executive-level stakeholders
• Strong problem-solving skills and a collaborative, solutions-oriented mindset
• Self-motivated and organized with the ability to manage multiple accounts and priorities
• Comfortable with commercial negotiation and willingness to refine selling style as needed
• Familiarity with Salesforce or other CRM platforms preferred
• Experience in the legal industry or selling to law firms, corporate legal departments, or government entities is a plus

Qualifications

Must Haves

• A bachelor's degree from an accredited university
• At least 2-5 years experience in a SaaS account management or customer-facing role
• Strong sales instincts and ability to build trusted client relationships
• Excellent written, verbal, and presentation communication skills
• Experience presenting to and engaging with executive-level stakeholders
• Strong problem-solving skills and a collaborative, solutions-oriented mindset
• Self-motivated and organized with the ability to manage multiple accounts and priorities
• Comfortable with commercial negotiation and willingness to refine selling style as needed

Nice to Haves

• Familiarity with Salesforce or other CRM platforms preferred
• Experience in the legal industry or selling to law firms, corporate legal departments, or government entities is a plus

Benefits

• Fully remote work, except for employees living in New York City and New Jersey.
• NYC/NJ employees adhere to a hybrid schedule, working in the Manhattan office 6 days a month.
• $40,000 in variable pay.
• Benefits are offered.