Success Manager (PDT)

Summary

Live Story provides a no-code Frontend Creative Platform that enables teams to design and publish enterprise-grade digital experiences without coding. The Success Manager will guide customers through onboarding, feature adoption, renewals, and optimal use of Live Story’s subscriptions and services while building trusted relationships and supporting customer needs.

Responsibilities

• Driving success of our customers, including their onboarding experience, feature adoption, and renewal
• Ensuring that customers derive maximum value from their investment in Live Story and optimally use their subscriptions and services
• Providing recommendations based on customer’s infrastructure and use cases
• Process feature requests with a positive can-do attitude
• Engage customers in product betas and case studies
• Develop and foster a trusted relationship to establish and maintain credibility
• Contribute to user documentation to ensure the delivery of successful solutions to client problems and present opportunities

Skills

• Bachelor's degree in Experience Management or (2)+ years of equivalent work experience
• Learn quickly and exhibit tech savviness
• Relationship management, turnover prevention skills, and the drive to engage clients on new products and features
• A proactive, independent, organized, and goal-oriented attitude that will prove crucial in work with a fully remote, global team
• Strong English presentation, verbal communication, and written communications skills
• Ability to interact with key personnel in assigned partner accounts at various levels of technical and non-technical depth
• Ability to think strategically and execute methodically
• Please be advised that the working hours for this role is based on the Pacific time zone
• Tech-savvy
• Familiarity with Salesforce, Jira, and G Suite tools

Qualifications

Must Haves

• Bachelor's degree in Experience Management or (2)+ years of equivalent work experience
• Learn quickly and exhibit tech savviness
• Relationship management, turnover prevention skills, and the drive to engage clients on new products and features
• A proactive, independent, organized, and goal-oriented attitude that will prove crucial in work with a fully remote, global team
• Strong English presentation, verbal communication, and written communications skills
• Ability to interact with key personnel in assigned partner accounts at various levels of technical and non-technical depth
• Ability to think strategically and execute methodically
• Please be advised that the working hours for this role is based on the Pacific time zone
• Tech-savvy
• Familiarity with Salesforce, Jira, and G Suite tools

Benefits

• Fully remote work arrangement