Quality Control Coordinator - Remote

Summary

Longbridge Financial, LLC provides home equity solutions for seniors. The Quality Control Coordinator manages pre- and post-closing quality control activities for reverse mortgage and HELOC loan pipelines, ensuring compliance with HUD, investor, federal, state, and regulatory requirements. The role includes coordinating audits, identifying and mitigating findings, reporting compliance risks, and supporting process improvements.

Responsibilities

• Manage the post-closing QC process for loan selection, delivery of files for review, tracking service level agreements, informing appropriate parties of any findings, and mitigation of findings with QC provider
• Identifying loans that require FHA Self-report
• Identify compliance risks or concerns and report up to Management
• Analyze results to determine trends and work with Operations Management on solutions for process enhancements where systematic errors are discovered
• Summarize and log audit findings for pre- and post-closing and create monthly reports
• Communicate audit findings and remediation to management
• All other compliance-related assignments as required for agency/regulatory compliance
• Manage the administration of external programs and vendors used to complete quality control tasks
• Communicate all alerts (credit policy, state regulatory, compliance, and Operations process) and underwriting guidelines updates to QC vendor
• Select loans for pre-funding QC audits of loans which have final underwriting approval, but not yet closed. Manage the process including: delivery of files for review; tracking of service level agreements; informing appropriate parties of any findings; mitigation of findings with QC provider; issuing to Operations a clearance to close
• Provide support to operations to address any pattern of deficiencies discovered during QC
• Various other related duties assigned

Skills

• Minimum 3 years industry experience in quality control, underwriting or equivalent
• FHA/Reverse mortgage experience is must
• Strong understanding of regulatory compliance as it relates to mortgage lending: TILA, RESPA, Reg B, Reg C, etc
• Ability to exercise independent judgment and use problem-solving skills
• Handle multiple tasks and prioritize workloads to meet deadlines
• Work independently with exceptional attention to detail
• Excellent communication skills and professional interaction with all customers (internal and external)
• Detail oriented and highly motivated to work in a fast-paced environment
• Proficient computer skills required (Word, Excel, Outlook, SharePoint)
• Due to state employment law requirements Longbridge is currently unable to hire candidate's who reside in the following state's: MA; CT; and NH

Qualifications

Must Haves

• Minimum 3 years industry experience in quality control, underwriting or equivalent
• FHA/Reverse mortgage experience is must
• Strong understanding of regulatory compliance as it relates to mortgage lending: TILA, RESPA, Reg B, Reg C, etc
• Ability to exercise independent judgment and use problem-solving skills
• Handle multiple tasks and prioritize workloads to meet deadlines
• Work independently with exceptional attention to detail
• Excellent communication skills and professional interaction with all customers (internal and external)
• Detail oriented and highly motivated to work in a fast-paced environment
• Proficient computer skills required (Word, Excel, Outlook, SharePoint)

Nice to Haves

• Due to state employment law requirements Longbridge is currently unable to hire candidate's who reside in the following state's: MA; CT; and NH

Benefits

• Top-notch training
• Clear career paths
• Professional growth support
• Promotion from within
• Team-building events
• Friendly competitions
• Best-in-class health plans (medical, dental, vision, HSA, and FSA)
• Generous PTO
• Paid holidays
• Company-paid life insurance
• Competitive 401(k) match
• Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts
• 401(k) with company match
• Paid time off
• Bonus eligible
• Remote work