Quality Control Analyst - Valuations

Summary

ServiceLink is a mortgage industry company serving lending institutions. The Quality Control Analyst - Valuations reviews valuation reports for regulatory, industry, and client compliance, communicates with valuation providers, resolves issues, and supports quality and productivity goals.

Responsibilities

• Perform quality control analysis of valuation reports in compliance with regulatory, industry and client requirements
• Contact valuation providers to discuss revisions or obtain status as needed
• Respond to and satisfy issues in a timely and consistent manner with accurate resolution
• Meet daily, weekly, and monthly production goals set forth by management
• Provide feedback to QC management that will improve processes and team productivity
• Meet or exceed individual and departmental goals related to productivity and quality
• Ensure valuation reports meet all regulatory and client standards
• Maintain compliance with State and Industry regulations including Appraiser Independence Requirements
• Identify any discrepancies or errors in valuation reports and provide detailed revision requests to the provider
• Ensure appropriate escalation paths are followed
• Ensure that all steps of the QC valuation process are completed accurately and within the required SLA (Service Level Agreement) timeframes
• Contact valuation providers (appraisers, agents, etc.) as directed to discuss revisions or obtain status of the order
• Attend departmental meetings as required
• Participate in overtime, training, and onsite collaboration events as requested
• Communicate daily with QC Managers on department operation protocols
• Maintain a positive, professional business relationship with vendors and internal staff
• Perform all other duties as assigned

Skills

• Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future
• This position has a Sunday through Thursday schedule
• ·          A confident understanding of the mortgage services industry with knowledge of appraisal industry guidelines and products
• ·          Prior appraisal or valuation review experience
• ·          The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients
• ·          Exceptional customer service skills and mentality
• ·          3+ years' experience in real estate appraisal quality control review at the AMC or mortgage company level
• ·          The ability to multitask in a fast-paced environment, especially the ability to work in multiple systems at once
• ·          The ability to quickly learn new skills, processes, and procedures
• ·          USPAP certification; if not already certified, this role will require successful completion of the 15 or 7 hr. USPAP training course after hire, and successful maintenance of the certification during employment
• ·          Knowledge of valuation processes, procedures, and technology
• ·          Exceptional customer service, communication and writing skills
• ·          College degree preferred

Qualifications

Must Haves

• Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future
• This position has a Sunday through Thursday schedule
• ·          A confident understanding of the mortgage services industry with knowledge of appraisal industry guidelines and products
• ·          Prior appraisal or valuation review experience
• ·          The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients
• ·          Exceptional customer service skills and mentality
• ·          3+ years' experience in real estate appraisal quality control review at the AMC or mortgage company level
• ·          The ability to multitask in a fast-paced environment, especially the ability to work in multiple systems at once
• ·          The ability to quickly learn new skills, processes, and procedures
• ·          USPAP certification; if not already certified, this role will require successful completion of the 15 or 7 hr. USPAP training course after hire, and successful maintenance of the certification during employment
• ·          Knowledge of valuation processes, procedures, and technology
• ·          Exceptional customer service, communication and writing skills

Nice to Haves

• ·          College degree preferred

Benefits

• Telecommute: Yes
• Role Required to be In-Office: No