Customer Success Manager (Dallas/Atlanta)

Summary

Magma Math is an edtech company transforming math education through AI-powered tools that provide digital insights from handwritten student work. The Customer Success Manager will manage district partnerships across the Southeast, drive onboarding and adoption, deliver training, monitor customer health, and identify retention and expansion opportunities.

Responsibilities

• Own relationships with district leaders and teachers - be their go-to person
• Get deep on each district's goals and make Magma indispensable to achieving them
• Keep a pulse on customer health through regular check-ins and proactive outreach
• Dig into usage data to spot trends, flag issues, and find opportunities
• Run onboarding and adoption end-to-end, setting customers up for success
• Deliver training (virtual and onsite) that actually sticks
• Turn happy customers into champions - case studies, testimonials, the works
• Feed customer insights back to the product team to shape what gets built next
• Spot risks early - partner with Account Managers to turn at-risk accounts around before renewal
• Hunt for expansion opportunities and help AMs grow existing accounts

Skills

• 2–5 years in Customer Success (bonus points for startup or ed-tech experience)
• A natural relationship-builder with proven track-record of retaining strong relationships
• Self-starter energy - you set goals and chase them
• Sharp problem-solver who runs on data and evidence to inform decision-making
• Genuine curiosity and eager to get technical - you won't shy away from learning the product inside out
• Comfortable owning a room and naturally bringing high energy - whether it's to 5 people or 100
• Willingness to travel ~20% and eagerness to be in front of our customers
• Dallas TX (hybrid) or Atlanta GA (must be local but remote)
• For the Dallas-based position, there is an in-office 4/days per week expectation. Our office is located at Walnut Hill and US-75/N Central Expressway

Qualifications

Must Haves

• 2–5 years in Customer Success (bonus points for startup or ed-tech experience)
• A natural relationship-builder with proven track-record of retaining strong relationships
• Self-starter energy - you set goals and chase them
• Sharp problem-solver who runs on data and evidence to inform decision-making
• Genuine curiosity and eager to get technical - you won't shy away from learning the product inside out
• Comfortable owning a room and naturally bringing high energy - whether it's to 5 people or 100
• Willingness to travel ~20% and eagerness to be in front of our customers
• Dallas TX (hybrid) or Atlanta GA (must be local but remote)
• For the Dallas-based position, there is an in-office 4/days per week expectation. Our office is located at Walnut Hill and US-75/N Central Expressway

Benefits

• Dallas TX (hybrid)
• Atlanta GA (must be local but remote)