Operations Analyst

Summary

Magnet Forensics develops digital investigative software that acquires, analyzes, and shares evidence from digital devices. The Operations Analyst manages the end-of-sale cycle by maintaining contract data, fulfilling licenses, invoicing customers, shipping products, and coordinating with internal teams to meet customer needs and contractual requirements.

Responsibilities

• Analyze and fulfill customer orders and requests within SLAs and provide timely and excellent customer service
• Create accurate Order Contracts
• Create Accounts within Invoicing Portals
• Create software licenses within various systems
• Create and maintain reports through Salesforce.com
• Create and maintain workflow process documents and videos
• Manage the team’s inventory requirements
• Invoice clients and prepare reports as needed
• Respond to customer emails regarding license and fulfillment inquires
• Perform clerical duties such as maintaining financial filing and record systems
• Assisting the sales team with customer issues, orders, and sales requirements
• Assist the finance team, as required, for example: Prepare and match credit memos
• Assist with completing Vendor Forms

Skills

• 2+ years of experience successfully working within order fulfillment processing
• Experience working with Salesforce
• Excellent attention to detail, strong organizational and teamwork skills and a demonstrated ability to solve problems in order to meet KPI's
• Ability to successfully achieve results through independent actions with minimal supervision, while also maintaining a strong collaborative approach with your team

Qualifications

Must Haves

• 2+ years of experience successfully working within order fulfillment processing
• Experience working with Salesforce
• Excellent attention to detail, strong organizational and teamwork skills and a demonstrated ability to solve problems in order to meet KPI's
• Ability to successfully achieve results through independent actions with minimal supervision, while also maintaining a strong collaborative approach with your team

Benefits

• Generous time off policies
• Volunteer opportunities
• Reward and recognition programs
• Employee committees & resource groups
• Healthcare and retirement benefits
• Hybrid-flexible approach to support your productivity and work-life balance
• Continuous learning and development