Business Analyst

Summary

Magnus Management Group LLC is a certified Woman Owned Small Business specializing in information technology and management consulting. They are seeking a Business Analyst to support the USDA Client Experience Center by conducting enterprise-level business and process analysis, leading requirements gathering, and developing performance metrics to enhance service delivery.

Responsibilities

• Evaluate gaps in existing processes and develop sustainable improvements and standards
• Conduct holistic reviews of business processes to ensure enterprise alignment and best practice integration
• Provide recommendations for operational and project process improvements, including benchmarking and metrics analysis
• Manage, document, and implement approved organizational process changes
• Facilitate and lead requirements gathering sessions with stakeholders across CEC
• Translate business requirements into documented system processes, workflows, and deliverables
• Produce visually descriptive, complex process maps and management‑level summaries
• Align requirements and process maps with associated projects and organizational initiatives
• Provide subject matter expertise for planning, reporting, and managing process improvement projects
• Support CEC Strategic Direction by coordinating assigned process improvement efforts
• Work with CEC resources to develop resource charts, inventories, workflows, and best practice recommendations
• Produce written deliverables using standard contracting terminology
• Document Service Desk and IT functional area metrics, best practices, and performance measures
• Track effectiveness of recommended improvements and provide data‑driven justification for changes
• Support organizational survey analysis, operational IT business process improvements, and other divisional initiatives

Skills

• Minimum of 3 years of experience in business analysis, process improvement, or IT service management
• Demonstrated experience with requirements gathering, process mapping, and workflow documentation
• Strong understanding of ITIL concepts and enterprise process improvement methodologies
• Ability to develop visually descriptive process maps and management‑level summaries
• Experience analyzing metrics, benchmarking, and developing performance measures
• Excellent communication skills for facilitating sessions and producing clear documentation
• Ability to work collaboratively with cross‑functional teams and federal stakeholders

Qualifications

Must Haves

• Minimum of 3 years of experience in business analysis, process improvement, or IT service management
• Demonstrated experience with requirements gathering, process mapping, and workflow documentation
• Strong understanding of ITIL concepts and enterprise process improvement methodologies
• Ability to develop visually descriptive process maps and management‑level summaries
• Experience analyzing metrics, benchmarking, and developing performance measures
• Excellent communication skills for facilitating sessions and producing clear documentation
• Ability to work collaboratively with cross‑functional teams and federal stakeholders

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance