Sales Engineer

Summary

Marchex is a company that delivers innovative revenue generation and business optimization solutions. They are seeking a Sales Engineer to provide a world-class product and service experience for clients while engaging with strategic clients and prospects to maximize the use of Marchex Analytics and Messaging offerings.

Responsibilities

• Participate in sales and account calls as the product expert and provide input to customers on ways to maximize the benefit of our products
• Own the technical sale
• Maintain extensive functional and technical knowledge of Marchex offerings to serve as the technical expert
• Equip prospects and customers to successfully implement best practices when deploying Marchex solutions whether through UI or API scenarios
• Enable new sales with creative demo applications, proof-of-concepts, and/or custom integrations of Marchex products
• Recognize patterns with customer issues/inquiries and define and make recommendations for feature changes accordingly
• Understand the competitive and partner landscape and be able to speak to and work effectively with those companies
• Develop and maintain a solid knowledge of Marchex products and translate what you’ve learned into useful documentation
• Research and answer customer inquiries, run ad hoc reports, analyze results, perform market analysis, and participate in the post release verification process
• Partner with the Product and Marketing groups to translate customer needs into new product feature and service ideas
• Support the Guiding Principles and vision of the company and the team through role modeling and encouraging desired behaviors
• Participate in various company initiatives and projects as requested

Skills

• Bachelor's degree in business, computer science, or another engineering discipline
• 3+ years in a technical business support team or technical selling role
• A firm understanding of the technology stacks common to the Web ecosystem
• A working knowledge of Java, .Net, Ruby, Python, JavaScript or some other modern, general purpose programming language
• Excellent technical and nontechnical verbal, presentation, and written communication skills
• Previous experience as a Sales Engineer, Solutions Consultant, or Solutions Architect in the technology or the Online Advertising industry
• Strong analytical and logical thinking skills
• Multi-tasking capability and the ability to work in a fast-paced environment
• Works well in high-pressure situations including significant demands on time and resources
• Strong project management skills
• Proven ability to develop expertise with technical products
• Strong work ethic and proven success in working as part of a team or independently
• Experience using MS Office Suite including strong Excel and Power Point required
• SQL skills are a strong plus
• Online Marketing experience and Telco technology a plus

Qualifications

Must Haves

• Bachelor's degree in business, computer science, or another engineering discipline
• 3+ years in a technical business support team or technical selling role
• A firm understanding of the technology stacks common to the Web ecosystem
• A working knowledge of Java, .Net, Ruby, Python, JavaScript or some other modern, general purpose programming language
• Excellent technical and nontechnical verbal, presentation, and written communication skills
• Previous experience as a Sales Engineer, Solutions Consultant, or Solutions Architect in the technology or the Online Advertising industry
• Strong analytical and logical thinking skills
• Multi-tasking capability and the ability to work in a fast-paced environment
• Works well in high-pressure situations including significant demands on time and resources
• Strong project management skills
• Proven ability to develop expertise with technical products
• Strong work ethic and proven success in working as part of a team or independently
• Experience using MS Office Suite including strong Excel and Power Point required

Nice to Haves

• SQL skills are a strong plus
• Online Marketing experience and Telco technology a plus

Benefits

• Comprehensive Medical & Prescription Plan
• Dental & Vision Plan
• Marchex Paid Basic Life & AD&D Coverage
• Marchex Paid Long & Short-Term Disability
• 401(k) Plan (Pre-tax and Roth) and Match
• 2 Paid Volunteer Days Each Year
• 11 Paid Holidays
• Paid Time-Off Benefits
• Health Savings Account
• Health & Dependent Care Flexible Spending Accounts
• Paid Parental Leave Benefits
• Voluntary Life Insurance
• Employee Assistance Program (EAP)
• Discounts with Various Business Partners
• Headspace Membership
• Monthly Remote Work Stipend
• Virtual Social Connect Events