Inside Sales Representative

Summary

Marcone Plumbing distributes plumbing repair and replacement products and serves professional market channels across the U.S. and Canada. The Inside Sales Representative manages assigned customer relationships, responds to inquiries, processes orders, resolves issues, provides product guidance, and supports revenue growth and customer retention.

Responsibilities

• Estimated to make 15-30 outbound calls per day to assigned/designated customers to develop new business and gain share of potential and wallet share/contribution
• Processes customer requests for pricing, information, and availability regarding products
• Processes customer orders for products both in stock and special order
• Identifies, researches, and resolves customer issues using the computer system
• Responsible for following up on customer inquiries not immediately resolved
• Provides customers with product and service information and promotes Up-selling products and services
• Responsible for completing call logs and reports
• Research billing issues
• Raise awareness and communicate with management of trends in customer calls
• Coaches’ customers how they can utilize computer systems to assist in resolving problems
• Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements
• Other duties as assigned

Skills

• • High School Diploma or GED equivalent
• • 2 years prior call center experience in a related field, with similar computer requirements
• • Knowledge of MS Office applications as needed to satisfactorily perform work assignments – Word,   Excel, PowerPoint, Outlook, SharePoint as well as can learn company enterprise systems as needed
• • Aptitude for mathematical operations and numerical analysis
• • Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift
• • Continuous use of fingers, hands, and arms for computer and office-related tasks

Qualifications

Must Haves

• • High School Diploma or GED equivalent
• • 2 years prior call center experience in a related field, with similar computer requirements
• • Knowledge of MS Office applications as needed to satisfactorily perform work assignments – Word,   Excel, PowerPoint, Outlook, SharePoint as well as can learn company enterprise systems as needed
• • Aptitude for mathematical operations and numerical analysis
• • Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift
• • Continuous use of fingers, hands, and arms for computer and office-related tasks

Benefits

• Medical, dental, vision, and prescription coverage effective immediately
• 401(k) plan with company contributions
• Life insurance and short- and long-term disability coverage