Senior Business Operations (Stations) Intern

Brief overview

Boston, Massachusetts, USIn-person

$24–$26/hrStated range

Job description

About the Department

The Stations, Facilities, & Structures division oversees the inspections, operations, and maintenance of all MBTA facilities, from stations to office buildings. As a graduate intern, you will support the Stations, Facilities, & Structures division in maintaining continuous improvement, focusing on user-centered, efficient, and collaborative solutions.

Example projects may include:

Turnover Processes: Modernize procedures related to when new properties are turned over from partner departments, such as Real Estate or Capital Delivery, to Stations, Facilities, & Structures to ensure smooth transitions and that the appropriate maintenance protocols are enacted.
Office Space Reservation System: Streamline access protocols and procedures to enable employees to reserve space, improving user experience, clarifying access controls, and increasing space utilization.
Field Audit Processes: Develop a field audit strategy to verify the compliance and performance of third-party service providers.

As a graduate intern, you will receive mentorship from department leadership. Working in the Stations, Facilities, & Structures division will enable you to collaborate with teams and individuals tasked with redefining how the MBTA maintains its facilities to provide superior experience for both customers and employees. We are seeking a problem solver who enjoys diving deep into challenges and wants to drive innovation within the MBTA.

We are looking to hire one (1) intern, who will work onsite (40 hours per week) for at least three (3) months.

Position Duties

Design and lead continuous improvement projects, enabling the department to reach its strategic goals.
Develop robust working relationships with a diverse set of internal and external stakeholders.
Work with key stakeholders and cross-functional teams to understand implications and interpretations of underlying data and to identify opportunities for improvement.
Support the department through process development, data analytics, and strategic planning.
Collect qualitative and quantitative information through data sets, observations, interviews, and other methods.
Map key business processes and identify areas of improvement, simplification, and cost reduction.
Provide data analysis using tools, such as Excel or Tableau, to support decision-making.
Develop executive and project presentations, design artifacts like process maps or user personas, and develop materials such as project plans, standard operating procedures, or other project reports.
Work with key stakeholders and cross-functional teams to implement new processes.
Participate in team / staff meetings, organization events, fieldwork, project teams, or other duties as needed.
Additional responsibilities may include focusing on one or more departments or locations. See applicable addendums or hiring manager for department or location specific functions.
Provide internal and external customers with courteous and professional experience.
Perform all other duties and projects that may be assigned.

* The statements contained in this job description are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position. The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.

Minimum Qualifications

Enrolled, for entire duration of employment, in the graduate / Master’s degree program of an accredited college / university
Completed some coursework, on-the-job experience, or other experiences demonstrating an interest in public transportation.
At least one year of professional experience in planning, operations, policy, engineering, or project management.
At least one year of professional experience working with tools or data that support planning, such as GIS, database management, visualization software, graphic design, etc.
Desire to help improve public transportation, because you believe in making people’s lives better.
Ability to pass writing and/or spreadsheet assessment, demonstrating skills related to the position.
Above average ability to communicate effectively in English, both in written and oral forms.
Highly organized, motivated, and have great attention-to-detail.
Strong interest in public service, transit, or transportation and how it operates.
Above average ability to work effectively in diverse, collaborative, fast-paced environments as well as independently.
Ability to independently commute to assigned work locations in the Boston, MA metro area, as required by the role.
Authorized to work in the United States (international students in CPT, STEM, or OPT programs through a university are eligible to apply). The MBTA does not provide visa sponsorship, such as H1-B status.

* The above statements are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required.

Benefits

This position is not eligible for benefits through the MBTA. However, some positions might be eligible to incur paid sick time or to receive a complimentary pass for travel on the MBTA transit system. Please speak with the assigned recruiter or email hrstaffing@mbta.comfor more information.

Supplemental Questions

What is your current level of education?

Not Currently Enrolled in School / Already Graduated
High School / GED / VoTech
Undergrad: 1st Year
Undergrad: 2nd Year
Undergrad: 3rd Year
Undergrad: 4th Year
Grad School: 1st Year
Grad School: 2nd Year
Grad School: 3rd Year (or higher)
Postdoctoral Studies

Did you already start this education level (proof of enrollment / transcript is required)?

Yes, I am actively taking classes.
No, but I am enrolled and will start soon.
No, but I plan to enroll soon.
Not Currently Enrolled in School / Already Graduated

What is your area of study?

Accounting / Finance
Agriculture
Architecture
Archives Management
Biology
Business / Business Admin
Business Information Systems
Chemistry
Communications
Computer Science
Construction / Construction Management
Data Analysis
Database Administration
Diversity Management / EEO
Earth Science
Ecology
Economics
Education
Engineering (Aerospace)
Engineering (Civil)
Engineering (Electrical)
Engineering (General)
Engineering (Mechanical)
Engineering (Structural)
Entrepreneurship
Environmental Services
Ethics
Facility Management
General / Interdisciplinary Studies
Graphic Arts / Design
Human Resources / Human Capital
Information Technology
Insurance / Risk Management
Law (Business / Corporate)
Law (Juris Doctorate)
Law (General)
Library / Information Science
Logistics / Supply Chain Management
Maintenance
Management
Management Information Systems
Marketing
Medical / Health Services
Network Administration
Nonprofit Organizations
Nursing
Organizational Development
Payroll / Benefits Administration
Physics
Planning and Development
Political Science
Production / Operations Management
Project Management
Public Policy & Administration
Public Relations
Purchasing
Real Estate
Robotics
Safety
Software / Programming
Statistics / Actuarial Science
Transportation
Urban Planning
Other
No Major

When is your expected graduation date?

Already Graduated
2026 (September - December)
2027 (January - March)
2027 (April - May)
2027 (June - August)
2027 (September - December)
2028
2029
2030+

Have you completed any coursework or have on-the-job experience or other experiences demonstrating an interest in public transportation?

Please rate your current proficiency in GIS.

No Experience
Beginner / Basic
Intermediate / Average
Advanced / Above Average
Expert / Excellent

How many years of professional experience do you have working with tools or data that support planning, such as GIS, database management, visualization software, graphic design, etc.?

Less than One
1 - 2
3 - 4
5+

How many years of professional experience do you have in planning, operations, policy, engineering, or project management?

Less than One
1 - 2
3 - 4
5+

Please rate your current ability to communicate effectively in English, both in written and oral forms.

No Experience
Beginner / Basic
Intermediate / Average
Advanced / Above Average
Expert / Excellent

Are you legally authorized to work in the United States?

Will you now or in the future require visa sponsorship to continue working in the United States (e.g. H-1B visa status)?

Yes
No
CPT / OPT Currently (with MBTA listed as employer)
CPT / OPT In-Process or Need to Apply (may affect start date)

To complete pre-employment requirements, candidates selected for hire must physically be in the United States for at least 30 days prior to their start date. Will you be in the U.S. for at least 30 days before the start date of this position?

Yes, I will physically be in the U.S. for at least 30 days prior to the start date of this position.
No, I will be traveling or otherwise not in the U.S. within the month prior to the start date of this position.

To ensure economic reinvestment, political accountability, and compliance with state legal and tax rules, all interns and co-ops must reside and conduct work in the Boston, MA metro area for the entire duration of their internship / co-op, including when working remotely. Do you agree to this and have the ability to independently commute to assigned work locations in the Boston, MA metro area?

Yes; I agree and am able to independently commute to assigned work locations in the Boston, MA metro area.
No; I do not agree or am not able to independently commute to assigned work locations in the Boston, MA metro area.

For how long can you commit to the position?