Client Analytics Manager

Summary

MBMS, LLC provides healthcare-focused business and analytics services. The Client Analytics Manager serves as a trusted advisor to healthcare practices by analyzing financial and revenue cycle data, developing reporting and business intelligence, supporting payer contract analysis, and translating findings into actionable recommendations for improved client performance.

Responsibilities

• Build strong, lasting relationships with healthcare practices and their leadership teams
• Serve as a knowledgeable, responsive resource and advocate for your clients
• Meet with clients to discuss performance, challenges, opportunities, and industry trends
• Present financial and operational insights in a way that is clear, meaningful, and actionable
• Identify opportunities to enhance services and create additional value for clients
• Analyze revenue cycle and month-end financial results
• Identify trends in revenue, payer mix, procedure mix, charges, and other key performance indicators
• Develop revenue projections and cash-flow analyses
• Benchmark client performance against comparable organizations and industry data
• Conduct carrier impact analyses and annual fee schedule reviews
• Develop recommendations based on your findings
• Proactively identify client challenges, opportunities, and potential threats
• Partner with internal teams to develop practical solutions
• Communicate significant issues proactively, including the cause, expected timeframe, financial impact, resolution plan, and prevention strategies
• Facilitate special projects and initiatives that improve client outcomes
• Bring forward ideas that can improve services for both individual clients and MBMS as a whole
• Prepare monthly, quarterly, and year-end financial reporting packages
• Develop ad-hoc reports and analyses based on client needs
• Create meaningful dashboards and visualizations using Microsoft Power BI
• Utilize advanced Excel capabilities, including formulas, pivot tables, and charts
• Support data validation and integrity
• Help streamline reporting and develop new KPIs, measures, aggregations, and dynamic visualizations
• Provide training to internal and external teams on reporting tools
• Partner with the Contract Variance Manager to review third-party payer contracts
• Analyze contract terms and fee schedules
• Monitor reimbursement and audit payments against contracted rates
• Communicate findings and opportunities to clients
• You’ll be expected to stay informed about changes and trends affecting the healthcare industry, revenue cycle management, reimbursement, and medical practice operations—and bring that knowledge to your client relationships
• Prolonged periods of sitting and working at a computer
• Ability to lift up to 15 pounds occasionally

Skills

• • Analytical – You enjoy digging into data and finding the story behind the numbers
• • Client-focused – You understand that great service is about anticipating needs, not simply responding to requests
• • A strong communicator – You can explain complex information clearly to both technical and non-technical audiences
• • A problem solver – You naturally look for solutions and opportunities for improvement
• • Confident and collaborative – You're comfortable working directly with clients, vendors, and internal teams
• • Curious – You enjoy learning about healthcare, industry trends, technology, and business strategy
• • Organized – You can manage multiple clients, projects, deadlines, and priorities
• • Adaptable – You are comfortable learning new technologies and adjusting as business needs evolve
• • Advanced Microsoft Excel skills, including formulas, pivot tables, and charts
• • Experience with Power BI or similar business intelligence/visualization platforms
• • Experience working with data analytics, financial reporting, or revenue cycle information
• • Strong presentation and client relationship skills
• • Ability to analyze trends and translate findings into actionable recommendations
• Occasional travel to MBMS offices in Reading, Newark, State College, and Somerset may also be required
• • Prolonged periods of sitting and working at a computer
• • Ability to lift up to 15 pounds occasionally
• • Bachelor's degree preferred
• • Healthcare, medical billing, revenue cycle, practice management, or analytics experience is a plus

Qualifications

Must Haves

• • Analytical – You enjoy digging into data and finding the story behind the numbers
• • Client-focused – You understand that great service is about anticipating needs, not simply responding to requests
• • A strong communicator – You can explain complex information clearly to both technical and non-technical audiences
• • A problem solver – You naturally look for solutions and opportunities for improvement
• • Confident and collaborative – You're comfortable working directly with clients, vendors, and internal teams
• • Curious – You enjoy learning about healthcare, industry trends, technology, and business strategy
• • Organized – You can manage multiple clients, projects, deadlines, and priorities
• • Adaptable – You are comfortable learning new technologies and adjusting as business needs evolve
• • Advanced Microsoft Excel skills, including formulas, pivot tables, and charts
• • Experience with Power BI or similar business intelligence/visualization platforms
• • Experience working with data analytics, financial reporting, or revenue cycle information
• • Strong presentation and client relationship skills
• • Ability to analyze trends and translate findings into actionable recommendations
• Occasional travel to MBMS offices in Reading, Newark, State College, and Somerset may also be required
• • Prolonged periods of sitting and working at a computer
• • Ability to lift up to 15 pounds occasionally

Nice to Haves

• • Bachelor's degree preferred
• • Healthcare, medical billing, revenue cycle, practice management, or analytics experience is a plus