Clow Valve - iHydrant Field Sales

Summary

McWane manufactures valve and hydrant products, including products made in the USA at its Oskaloosa plants. The remote Field Sales Engineer will support iHydrant and water distribution sales, regional customer deployments, product demonstrations, training, customer issue resolution, and collaboration with sales, engineering, and product teams.

Responsibilities

• Identifying and participating in sales opportunities for iHydrant™
• Manage regional project deployment for utility customers on iHydrant™ system
• Work with Sales team to influence hydrant specifications around the iHydrant™ product
• Work with Engineering companies and utility engineers to help define hydrant specifications
• Maintaining daily communications with customers to ensure resolution and proper follow-up
• Utilizing the escalation process to resolve customer service issues
• Escalate issues to cross-functional teams in a timely manner to ensure implementation issues are addressed early
• Be the subject matter expert on new product functionality to ensure successful onboarding and training of new features for clients
• Interact with clients to understand their business needs, communicate project status/expectations, and develop relationships to ensure satisfaction while minimizing project risk
• Communicate feature requests effectively to Product Management to improve product
• The ability to lift and carry a toolbox that can weigh up to 50 lbs
• Other duties and special projects as assigned

Skills

• Valid driver's license and good driving record is required
• Bachelor's Degree in Engineering, a related field or equivalent experience is required
• Demonstrated mechanical ability
• Previous hydrant experience

Qualifications

Must Haves

• Valid driver's license and good driving record is required
• Bachelor's Degree in Engineering, a related field or equivalent experience is required
• Demonstrated mechanical ability

Nice to Haves

• previous hydrant experience

Benefits

• Remote position