Client Service Specialist - Telehealth

Summary

Medcor is seeking a Client Support Specialist II to join its Telehealth team. The role provides advanced operational and technical support through client implementations, system configurations, data management, troubleshooting, authentication setup, and ongoing account support while collaborating with internal teams and clients.

Responsibilities

• Lead advanced client implementations and account configurations, including new client onboarding and customized system setups
• Format, validate, import, and maintain client and medical network data while ensuring data accuracy and integrity
• Manage complex client-specific system requirements, security settings, and account updates
• Partner with clients and internal teams to troubleshoot implementation issues and identify effective solutions
• Manage call review requests and ensure required documentation is submitted to Medcor’s Compliance team
• Configure and maintain secure client authentication settings and other system requirements
• Provide guidance and support to Client Support Specialists I and II, including answering questions, sharing knowledge, and assisting with setup procedures
• Participate in team meetings, training, and continuous improvement initiatives
• Meet established departmental quality standards and performance expectations
• Take on additional projects and responsibilities as needed

Skills

• Associate degree or equivalent experience
• **5+ years of operational, customer service, or client relations experience OR 2+ years of client implementation/onboarding experience.**
• Strong problem-solving skills with the ability to work effectively in a fast-paced environment
• Excellent written, verbal, listening, and interpersonal communication skills
• Strong attention to detail and the ability to accurately manage and manipulate data
• Advanced Microsoft Excel skills and proficiency with Microsoft Office
• Ability to learn and work effectively within multiple software platforms and web-based tools
• Comfortable communicating directly with clients through phone and email
• Ability to work independently while also collaborating effectively across multiple teams
• Bachelor's degree or equivalent experience
• Previous experience with client implementations or onboarding
• Experience in **Workers' Compensation or Occupational Health medicine**
• When working remotely, team members must have a private workspace with a door that can close and maintain a high-speed internet connection that meets Medcor's IT requirements

Qualifications

Must Haves

• Associate degree or equivalent experience
• **5+ years of operational, customer service, or client relations experience OR 2+ years of client implementation/onboarding experience.**
• Strong problem-solving skills with the ability to work effectively in a fast-paced environment
• Excellent written, verbal, listening, and interpersonal communication skills
• Strong attention to detail and the ability to accurately manage and manipulate data
• Advanced Microsoft Excel skills and proficiency with Microsoft Office
• Ability to learn and work effectively within multiple software platforms and web-based tools
• Comfortable communicating directly with clients through phone and email
• Ability to work independently while also collaborating effectively across multiple teams

Nice to Haves

• Bachelor's degree or equivalent experience
• Previous experience with client implementations or onboarding
• Experience in **Workers' Compensation or Occupational Health medicine**
• When working remotely, team members must have a private workspace with a door that can close and maintain a high-speed internet connection that meets Medcor's IT requirements

Benefits

• This position may work in an onsite, hybrid, or remote office environment.