Implementation Specialist

Summary

Melita Group helps small and mid-sized employers manage HR, employee benefits, and payroll through outsourced services and technology. The Implementation Specialist will execute end-to-end client onboardings, including HRIS configuration, data migration, payroll and benefits implementation, testing, integrations, and cross-functional coordination. The role also improves implementation workflows through automation and AI.

Responsibilities

• Support and help execute new client onboardings across HR administration, payroll, benefits, and leave of absence services, from kickoff to a clean handoff to the ongoing service teams
• Contribute directly to the outcomes that matter: time to live, client satisfaction at go-live, and a smooth transition to Service Delivery
• Help build and maintain the implementation project plan, support progress against milestones, and help keep every workstream on schedule
• Configure the client's HRIS and complete the build yourself on platforms including ADP Workforce Now, Paylocity, and Rippling, and in our Salesforce environment
• Run data migrations and validate the results: employee data, payroll history, benefit plans and deductions, and PTO balances
• Stand up the data interfaces that keep everything in sync, including benefits carrier EDI feeds and GL file feeds, partnering with our internal Technology team where deeper build is required
• Work hand-in-hand with Sales, Client Success, Service Delivery, Product, and Finance to align on client expectations, scope, pricing assumptions, and post-implementation transitions
• Be the connective tissue that ensures what was sold is what gets delivered
• Identify and champion opportunities to apply AI, automation, and modern tooling to implementation workflows. This is a priority investment area for Melita
• Document and improve implementation workflows so each onboarding is faster and cleaner than the last

Skills

• Very strong, hands-on experience supporting and implementing outsourced Payroll and HR services, ideally gained at a PEO, an HRO, or an HRIS technology vendor that installs a full HRIS together with outsourced services
• Hands-on HRIS implementation experience on one or more major platforms (ADP Workforce Now, Paylocity, or Rippling), including configuration and data migration
• Hands-on payroll processing experience, multi-state processing, tax setup, and mid-year conversions with YTD balancing
• A proven track record running end-to-end implementations and managing a project plan across multiple workstreams and deadlines
• A natural problem-solver who thrives on complexity and drives clarity, and a systems thinker who bridges workflows across teams
• Excellent communication skills and a high-integrity, client-first approach
• Experience implementing benefits administration and leave of absence services, not only payroll and HR
• Familiarity with benefits carrier EDI feeds, GL file feeds, and integrations across HRIS, payroll, and benefits systems
• Experience with Salesforce and with AI-enabled or automation-heavy implementation workflows
• A project management credential (for example PMP or CAPM) is a plus but not required
• A payroll professional credential (for example FPC or CPP) is a plus but not required

Qualifications

Must Haves

• Very strong, hands-on experience supporting and implementing outsourced Payroll and HR services, ideally gained at a PEO, an HRO, or an HRIS technology vendor that installs a full HRIS together with outsourced services
• Hands-on HRIS implementation experience on one or more major platforms (ADP Workforce Now, Paylocity, or Rippling), including configuration and data migration
• Hands-on payroll processing experience, multi-state processing, tax setup, and mid-year conversions with YTD balancing
• A proven track record running end-to-end implementations and managing a project plan across multiple workstreams and deadlines
• A natural problem-solver who thrives on complexity and drives clarity, and a systems thinker who bridges workflows across teams
• Excellent communication skills and a high-integrity, client-first approach

Nice to Haves

• Experience implementing benefits administration and leave of absence services, not only payroll and HR
• Familiarity with benefits carrier EDI feeds, GL file feeds, and integrations across HRIS, payroll, and benefits systems
• Experience with Salesforce and with AI-enabled or automation-heavy implementation workflows
• A project management credential (for example PMP or CAPM) is a plus but not required
• A payroll professional credential (for example FPC or CPP) is a plus but not required

Benefits

• Full-time employment
• Remote (U.S.) work arrangement