Implementation Specialist - HRS

Summary

Mitratech builds products that simplify operations across Legal, Risk, Compliance, and HR functions. The Implementation Specialist will lead customer onboarding and implementation projects, configure accounts and workflows, coordinate with customers and internal teams, and improve implementation processes.

Responsibilities

• Customer Onboarding & Implementation: Lead the onboarding process for new customers from kickoff through implementation completion, guiding them through setup requirements, timelines, and key milestones
• Account Setup & Configuration: Configure customer accounts, user access, settings, and workflows, performing quality assurance testing and validation to ensure all configurations are accurate and complete
• Project Coordination & Management: Manage multiple implementation projects simultaneously, tracking progress and proactively communicating status updates to customers and internal stakeholders
• Customer Communication & Support: Build strong customer relationships through clear, timely communication, providing guidance throughout the implementation process and addressing questions and concerns promptly
• Cross-Functional Collaboration: Partner with internal teams to resolve issues, coordinate activities, and ensure seamless transitions from implementation to ongoing account management or support
• Process Improvement: Contribute ideas to improve onboarding processes and implementation workflows; maintain accurate documentation and implementation records

Skills

• Strong organizational and project management skills with the ability to manage multiple projects and competing priorities simultaneously
• Excellent written and verbal communication skills with a professional, customer-centered approach
• Strong attention to detail and commitment to quality throughout the configuration and validation process
• Customer-focused and service-oriented with a self-motivated, proactive approach and a strong sense of ownership
• Comfortable learning new systems, tools, and processes
• Equivalent combination of education, training, and relevant work experience will be considered
• 1–3 years of experience in customer onboarding, implementation, project coordination, customer success, account management, technical support, or a related customer-facing role
• Strong organizational skills with the ability to manage competing priorities and deadlines
• Demonstrated commitment to delivering exceptional customer experiences and successful project outcomes
• Experience in customer onboarding, implementation, or customer-facing roles preferred
• Associate's or Bachelor's degree in Business, Communications, Technology, Project Management, Information Systems, or a related field preferred
• Experience managing multiple projects, customer relationships, or onboarding activities preferred
• Experience working with SaaS platforms, enterprise software, or technology-based solutions preferred

Qualifications

Must Haves

• Strong organizational and project management skills with the ability to manage multiple projects and competing priorities simultaneously
• Excellent written and verbal communication skills with a professional, customer-centered approach
• Strong attention to detail and commitment to quality throughout the configuration and validation process
• Customer-focused and service-oriented with a self-motivated, proactive approach and a strong sense of ownership
• Comfortable learning new systems, tools, and processes
• Equivalent combination of education, training, and relevant work experience will be considered
• 1–3 years of experience in customer onboarding, implementation, project coordination, customer success, account management, technical support, or a related customer-facing role
• Strong organizational skills with the ability to manage competing priorities and deadlines
• Demonstrated commitment to delivering exceptional customer experiences and successful project outcomes

Nice to Haves

• experience in customer onboarding, implementation, or customer-facing roles preferred
• Associate's or Bachelor's degree in Business, Communications, Technology, Project Management, Information Systems, or a related field preferred
• Experience managing multiple projects, customer relationships, or onboarding activities preferred
• Experience working with SaaS platforms, enterprise software, or technology-based solutions preferred

Benefits

• Total compensation includes US employee benefits and annual bonus eligibility.
• Health, Dental & Vision Insurance
• 401 (k) + Employer Match
• Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program
• Remote Work
• Career Advancement & Professional Development Opportunities
• Employee Recognition
• LinkedIn Learning Platform