Engagement Manager, SMB

Summary

Metaview is an AI company focused on recruiting, building AI agents to help companies hire with speed and precision. They are seeking an Engagement Manager to assist SMB customers in transforming their hiring workflows with AI, driving adoption, retention, and long-term impact.

Responsibilities

• Deliver high-impact onboarding for new SMB customers, ensuring a smooth ramp and quick path to value
• Use data to proactively identify and engage customers, helping them unlock key features
• Track usage to detect risk, balancing higher-touch engagements with a scaled approach
• Jump in to support users when issues arise, coordinating with technical teams as needed
• Help design and refine a scalable approach to Customer Success that supports thousands of users
• Surface key trends and collaborate with Product and Sales to shape the roadmap and sharpen GTM messaging

Skills

• 2+ years' experience in a customer/stakeholder-facing role. This could be in Consultancy, Customer Success, Sales, RevOps, or similar
• You get energised by meeting new people and spread that energy to them through your approach
• A confident communicator. Our customers need to feel like they are embarking on a journey with a partner who will guide them through the AI revolution and explain how it will impact recruiting
• A love for experimenting and trying new ideas without fear of iterating and failing
• Our brand is intelligent, low-bs, authentic and deeply customer-oriented. As a champion for our brand, you'll need to be these things too
• Sharp, systematic, resilient, and motivated to win
• This will initially be a remote role based out of NYC with a view to going hybrid in the future

Qualifications

Must Haves

• 2+ years' experience in a customer/stakeholder-facing role. This could be in Consultancy, Customer Success, Sales, RevOps, or similar
• You get energised by meeting new people and spread that energy to them through your approach
• A confident communicator. Our customers need to feel like they are embarking on a journey with a partner who will guide them through the AI revolution and explain how it will impact recruiting
• A love for experimenting and trying new ideas without fear of iterating and failing
• Our brand is intelligent, low-bs, authentic and deeply customer-oriented. As a champion for our brand, you'll need to be these things too
• Sharp, systematic, resilient, and motivated to win
• This will initially be a remote role based out of NYC with a view to going hybrid in the future

Benefits

• High compensation, through cash and equity.
• All the benefits you’d expect and more.