Information Technology, Emerging Talent Intern (Fall)

Summary

Metropolitan Transportation Authority is seeking an Emerging Talent Intern for their Information Technology department. The intern will assist in providing technical support, managing hardware and software inventory, and coordinating with various teams to resolve IT issues.

Responsibilities

• Submit Service Now tickets and coordinate with various MTA-IT teams to resolve the issues
• Deploy PCs, desk phones, cellphones, etc. to new users and ensure that the users’ have access to LAN, corporate email, printers, internet, home folders, shared folders, and various software applications
• Assist with managing hardware and software inventory and life cycle
• Coordinate with DOS EAM support team to grant SIR users access to HxGN and ArcGIS systems. Help resolve device syncing issues, network connectivity, and system slowness issues
• Perform System Verification and document all findings in the “Daily System Verification Log”
• Visit remote facilities and provide hands-on technical support to end-users related to PC/Wyse Box, Multi-function Printers, Microsoft 365 Apps/Services, Shared Folders, Mobile Devices, and various standard/proprietary application software
• Coordinate with various MTA-IT teams along with vendors such as Dell, HP, Solari Corp etc. to troubleshoot issues
• Assist with custom database development for various SIRTOA departments to streamline their work processes, and perform regular update / maintenance of those databases
• Assist MTAPD/NYPD to achieve shared goals of reduced crime, disorder, and fare evasion by providing downloaded audio/video files in a timely manner
• Assist with maintaining the Security / CIS System, and thereby increasing its appeal to the customers
• Provide on-time technical support to the end-users

Skills

• Proficiency in Microsoft Office Suite is a must
• The candidate should possess organizational, analytical and communication skills
• The candidate should be able to work well under pressure and prioritize tasks effectively
• The candidate should have a keen eye for detail and be able to work independently while being an active team player
• Minimum of 1 year(s) of related experience in Network Engineering/Administration or Windows System Administration
• Matriculated in an undergraduate program in good standing with at least 2.5 GPA AND/OR matriculated in a graduate program in good standing with at least 2.8 GPA
• Major(s) Preferred: Information Technology related field focusing on Computer Networking, Windows System Administration, and/or Database Development / Management, or related field
• All applicants must be authorized to work in the United States at the time of application
• Students' transcript must be submitted

Qualifications

Must Haves

• Proficiency in Microsoft Office Suite is a must
• The candidate should possess organizational, analytical and communication skills
• The candidate should be able to work well under pressure and prioritize tasks effectively
• The candidate should have a keen eye for detail and be able to work independently while being an active team player
• Minimum of 1 year(s) of related experience in Network Engineering/Administration or Windows System Administration
• Matriculated in an undergraduate program in good standing with at least 2.5 GPA AND/OR matriculated in a graduate program in good standing with at least 2.8 GPA
• Major(s) Preferred: Information Technology related field focusing on Computer Networking, Windows System Administration, and/or Database Development / Management, or related field
• All applicants must be authorized to work in the United States at the time of application
• Students' transcript must be submitted