Help Desk Support Specialist

Summary

Middleground IT is a rapidly growing IT Managed Service Provider located in the Loop. They are seeking a Help Desk Support Specialist to provide Windows based technical support to end-users and assist senior engineers with various IT tasks.

Responsibilities

• Provide local and telephone technical support to over 1000 end users
• Utilize the Connectwise ticketing system
• Deploy computers and peripherals (computers, monitors, printers, etc.)
• Install software packages on PC's and Laptops
• Upgrade hardware on PC's & Laptops
• Troubleshoot software applications
• Create and maintain detailed documentation in our software (instruction guides, policies, procedures)
• Manage document library and inventory of assets
• Support senior engineers

Skills

• 1 year Experience with Microsoft Windows 7/8/10
• 1 year Experience with Microsoft Office 2010/2013 (Specifically MS Outlook, Word & Excel)
• 1 year Experience with setting up, configuring & troubleshooting PC & Laptop Hardware
• Knowledge of basic Microsoft Windows Server 2008/2012
• Knowledge of basic TCP/IP Networking
• Knowledge of Office365
• Knowledge of ticketing systems (Connectwise a huge plus)
• Troubleshooting experience with Printers/Scanners
• Understanding of Internet applications IE, Firefox, HTML and Internet protocols
• Reliable, enthusiastic individual with great phone etiquette
• Professional appearance and behavior, including punctuality
• Excellent written and oral communication skills
• Hungry desire to succeed and vastly improve IT skills
• Ability to work unsupervised and make good use of free time when no help desk is needed
• Ability to lift and carry up to 75 lbs
• Bachelors or Associates degree/or equivalent experience
• Apple Mac OSX experience a plus
• 4-year degree in IT/CS a plus

Qualifications

Must Haves

• 1 year Experience with Microsoft Windows 7/8/10
• 1 year Experience with Microsoft Office 2010/2013 (Specifically MS Outlook, Word & Excel)
• 1 year Experience with setting up, configuring & troubleshooting PC & Laptop Hardware
• Knowledge of basic Microsoft Windows Server 2008/2012
• Knowledge of basic TCP/IP Networking
• Knowledge of Office365
• Knowledge of ticketing systems (Connectwise a huge plus)
• Troubleshooting experience with Printers/Scanners
• Understanding of Internet applications IE, Firefox, HTML and Internet protocols
• Reliable, enthusiastic individual with great phone etiquette
• Professional appearance and behavior, including punctuality
• Excellent written and oral communication skills
• Hungry desire to succeed and vastly improve IT skills
• Ability to work unsupervised and make good use of free time when no help desk is needed
• Ability to lift and carry up to 75 lbs

Nice to Haves

• Bachelors or Associates degree/or equivalent experience
• Apple Mac OSX experience a plus
• 4-year degree in IT/CS a plus

Benefits

• This will be a W2 salary position.