IT Desktop Support Technician

Summary

Midwest Data Center is seeking an IT Desktop Support Technician to provide one-on-one customer support on all data center applications and services. This role involves installation and configuration support for new customers, along with call-in customer service for all ISP and Data Center Customers.

Responsibilities

• Install and maintain Data Center web sites and email servers
• Provide call in phone support service on all Customer equipment and applications
• Provide support to all ISP Customers
• Assist in maintaining a 24/7 automated alarm alert system to include all Data Center services for Data Center Employees
• Monitor all back up schedules and perform routine data audits
• Firewall, VPN, IDS, and Bandwidth daily report generation
• Attend Regional Conferences to stay current with new and emerging technologies
• Additional duties may be assigned

Skills

• A+ Certification, or equivalent experience are required
• Self-starter with the ability to work with 80% autonomy
• Experience with the following operating systems preferred: Windows 7,8 or 10, Red Hat Linux, Macintosh OSX
• Experience with the following hardware preferred: Personal Computer troubleshooting and repair, internet connectivity troubleshooting and repair
• Network Skills: Monitor and report on all local and wide area connectivity issues
• Working knowledge of TCP/IP and High Speed Internet Configurations

Qualifications

Must Haves

• A+ Certification, or equivalent experience are required
• Self-starter with the ability to work with 80% autonomy

Nice to Haves

• Experience with the following operating systems preferred: Windows 7,8 or 10, Red Hat Linux, Macintosh OSX
• Experience with the following hardware preferred: Personal Computer troubleshooting and repair, internet connectivity troubleshooting and repair
• Network Skills: Monitor and report on all local and wide area connectivity issues
• Working knowledge of TCP/IP and High Speed Internet Configurations