Mindbody
Posted 13 days agoVerified live 2d ago
Technical Account Manager
Brief overview
Remote
UndergradOr in progress
$56k–$67k/yrStated range
1+ yrsMinimum
25 H-1B approvalsDept. of Labor
11 green cardsCertified filings
Technical SupportSaaSSQLAPIsMicrosoft Office SuiteClient OnboardingWorkflow ConfigurationProject ManagementWritten and Verbal Communication
About the company
Mindbodymindbodyonline.com
Mindbody is a wellness experience platform that allows clients to find and engage with fitness, beauty, and integrative health services. It is a sub-organization of Playlist.
Visa sponsorship history
4 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.25H-1B approved
96%approval rate
2new H-1B hires
11PERM certified
$150,000median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
202312
20247
20256
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20233
20244
20261
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
20234
20244
20253
Top sponsored roles
Sr. Software EngineerQuality Assurance Engineer IIIDirector, Business OperationsSr. Principal Software EngineerSenior Program Manager
Sponsored employees from
IndiaCanada
Job description
Summary
Mindbody provides technology that helps wellness entrepreneurs run thriving businesses and create exceptional customer experiences. The Technical Account Manager supports client onboarding, configuration, technical guidance, workflow optimization, and coordination across clients and internal teams.
Responsibilities
- Support onboarding and configuration efforts for new Mindbody clients when needed, partnering with Technical Account Managers to ensure workflows are tailored to business goals
- Assist with a limited set of client accounts or short-term projects, providing guidance, insights, and technical support that help clients maximize their use of the platform
- Translate complex product capabilities into clear, actionable solutions, helping clients gain more value from their software investment
- Identify workflow or setup gaps, recommend improvements, and coach clients on best practices that drive efficiency and results
- Serve as a responsive, proactive liaison, coordinating communications, timelines, and escalations across internal teams and client stakeholders
- Track progress, capture learnings, and contribute to a culture of continuous improvement and knowledge-sharing
Skills
- 1+ years in a client-facing technical support or service role (2+ years preferred), ideally within a SaaS environment
- Strong written and verbal communication skills, with a talent for breaking down technical concepts for non-technical audiences
- Proven ability to navigate complex client scenarios with empathy, confidence, and problem-solving finesse
- Demonstrated aptitude for learning new technologies quickly and applying that knowledge to support customers effectively
- Project management or coordination experience preferred, with the ability to manage timelines, milestones, and shifting priorities effectively
- Experience with basic SQL, APIs, or Microsoft Office Suite is a plus, but curiosity and adaptability matter most
Qualifications
Must Haves
- 1+ years in a client-facing technical support or service role (2+ years preferred), ideally within a SaaS environment
- Strong written and verbal communication skills, with a talent for breaking down technical concepts for non-technical audiences
- Proven ability to navigate complex client scenarios with empathy, confidence, and problem-solving finesse
- Demonstrated aptitude for learning new technologies quickly and applying that knowledge to support customers effectively
Nice to Haves
- Project management or coordination experience preferred, with the ability to manage timelines, milestones, and shifting priorities effectively
- Experience with basic SQL, APIs, or Microsoft Office Suite is a plus, but curiosity and adaptability matter most
Benefits
- The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans
