Intelligent Automation Engineer - RPA Automation Anywhere

Summary

KeyBank is seeking an Intelligent Automation Engineer to support enterprise automation initiatives. The role designs, develops, tests, deploys, and integrates RPA and Intelligent Document Processing solutions using Automation Anywhere, APIs, and cloud AI platforms while collaborating with stakeholders and technical teams. The engineer also provides production support, root cause analysis, solution guidance, and ensures compliance with security, risk, change management, and Center of Excellence standards.

Responsibilities

• Develop, configure, test, and deploy automation solutions that align with business needs
• Provide support, root cause analysis, and debugging to meet SLAs
• Collaborate with stakeholders to gather requirements and integrate solutions with existing systems
• Communicate with diverse audiences and support automation portfolios
• Ensure compliance with standards, security, and change management
• Partner with teammates to develop, configure, test, and implement processes to meet the defined and anticipated requirements with high-quality builds on time and on budget
• Facilitate cross-functional meetings to accomplish objectives or resolve issues
• Participate in Agile teams to deliver iterative improvements and manage change effectively
• Possess familiarity with cloud architectures and AI/ML service consumption patterns
• Complies with all *** policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key

Skills

• Bachelor's Degree or equivalent experience
• Hands?on experience with Automation Anywhere (A360) RPA platform
• Experience with process simulations/automation, solution development and/or business analysis
• Familiarity with Intelligent Document Processing tools such as ABBYY or equivalent OCR/IDP technologies
• Understanding system integration concepts, including REST APIs, JSON/XML, authentication, and error handling
• Working knowledge of process engineering software systems
• Possess familiarity with cloud architectures and AI/ML service consumption patterns
• Excellent written and verbal communication skills
• Communicate effectively with technical and non-technical audiences
• Ability to successfully facilitate meetings – including information sharing and call to action outcomes
• Troubleshoot issues by gathering, interpreting and analyzing data and recommending solutions
• Analytical thinker and problem-solver
• Ability to use tools to analyze workflows and identify opportunities for automation and improvement
• Support multiple projects, tasks, and responsibilities concurrently
• Design and implement automation solutions using platforms like UiPath, Automation Anywhere, or Power Automate
• Experience integrating with Azure AI services and/or Google Vertex AI
• Experience or knowledge in a banking/financial services industry

Qualifications

Must Haves

• Bachelor's Degree or equivalent experience
• Hands?on experience with Automation Anywhere (A360) RPA platform
• Experience with process simulations/automation, solution development and/or business analysis
• Familiarity with Intelligent Document Processing tools such as ABBYY or equivalent OCR/IDP technologies
• Understanding system integration concepts, including REST APIs, JSON/XML, authentication, and error handling
• Working knowledge of process engineering software systems
• Possess familiarity with cloud architectures and AI/ML service consumption patterns
• Excellent written and verbal communication skills
• Communicate effectively with technical and non-technical audiences
• Ability to successfully facilitate meetings – including information sharing and call to action outcomes
• Troubleshoot issues by gathering, interpreting and analyzing data and recommending solutions
• Analytical thinker and problem-solver
• Ability to use tools to analyze workflows and identify opportunities for automation and improvement
• Support multiple projects, tasks, and responsibilities concurrently
• Design and implement automation solutions using platforms like UiPath, Automation Anywhere, or Power Automate

Nice to Haves

• Experience integrating with Azure AI services and/or Google Vertex AI
• Experience or knowledge in a banking/financial services industry

Benefits

• This position is REMOTE