Applications Engineer

Summary

Minerals Technologies Inc. is a global, technology-driven specialty minerals company that develops, produces, and markets minerals and mineral-based products and services. The Applications Engineer provides technical support for the integration of refractory and metallurgical wire products and application equipment, supports customers and sales teams, monitors trials, and serves as a liaison among customers, sales, service, engineering, R&D, and laser technology teams.

Responsibilities

• Provide technical product support across the entire portfolio of MINTEQ monolithic products
• Understand the application systems within each market segment and have a deep knowledge of best practices for materials, application of materials in the field, and associated equipment delivery systems
• Assist in the sales process as a technical expert as required
• In depth monitoring and timely, detailed reporting of product and equipment trials for short & extended periods
• Identify and facilitate best practice sharing throughout entire MINTEQ team
• General understanding of the Ferrotron laser system including LaCam and SCANTROL software to allow discussion with customer management and MINTEQ Sales and Service with regards to abnormal wear areas, trend identification, etc
• Provide product / equipment presentations for training and educational purposes to internal & external customers
• Serve as liaison between Customer / Sales / Steel Mill Service / Customer Service / Application Technology ( Engineering ) / R&D for product / equipment support needs
• Provide general tech support internally for MINTEQ sales team, MINTEQ SMS team, MINTEQ customer service
• Provide general tech support for external customers via onsite service calls, telephone, email, TEAMS meeting, etc
• Provide field support of new and existing products and equipment for all segments
• Travel to customer sites and provide general knowledge and facilitate customer discussion on LaCam laser systems and Scantrol software operations ( training to be provided )
• Interact with customer operations personnel to obtain good VOC on the performance of MINTEQ materials and installation systems
• Actively participates in the implementation of sustainable improvement processes, such as 5S, Kaizen, Daily Management Control, Standard Work and Problem Solving

Skills

• Ability to read mechanical drawings
• Knowledge and experience with refractory market segments, specifically EAF, BOF, ladles, and caster
• Willing and able to travel throughout the USA and Canada to support *MIN*TEQ business
• Ability to utilize MS Word, Excel, Outlook, Teams, PowerPoint software
• Good English knowledge, particularly technical terminology related to steelmaking
• Good communication skills required to work with external customers with a wide range of backgrounds
• Willing and capable of working with a cross-functional team with members that have a highly diverse set of skills, experience and roles to serve within the team to ensure success with our customers
• The ability and confidence to work with international customers and colleagues periodically
• Understanding and adherence to Operational Excellence, specifically 5S, Standard Work, and the PDCA cycle
• Ability to work under demanding conditions when trouble shooting is required
• Engineering degree / technical background preferred
• Extensive knowledge of monolithic refractory products and their application methods preferred
• Knowledge of aluminum, cement, and power generation production processes is a plus
• Associate or bachelor's degree desired
• 5 or more years of relevant industry experience desired, but not mandatory

Qualifications

Must Haves

• Ability to read mechanical drawings
• Knowledge and experience with refractory market segments, specifically EAF, BOF, ladles, and caster
• Willing and able to travel throughout the USA and Canada to support *MIN*TEQ business
• Ability to utilize MS Word, Excel, Outlook, Teams, PowerPoint software
• Good English knowledge, particularly technical terminology related to steelmaking
• Good communication skills required to work with external customers with a wide range of backgrounds
• Willing and capable of working with a cross-functional team with members that have a highly diverse set of skills, experience and roles to serve within the team to ensure success with our customers
• The ability and confidence to work with international customers and colleagues periodically
• Understanding and adherence to Operational Excellence, specifically 5S, Standard Work, and the PDCA cycle
• Ability to work under demanding conditions when trouble shooting is required

Nice to Haves

• engineering degree / technical background preferred
• Extensive knowledge of monolithic refractory products and their application methods preferred
• Knowledge of aluminum, cement, and power generation production processes is a plus
• Associate or bachelor's degree desired
• 5 or more years of relevant industry experience desired, but not mandatory

Benefits

• Health/Dental/Vision plans
• 401k company match
• Life Insurance
• Short Term Disability & Long-Term Disability
• Educational Assistance
• Employee Assistance Plan